Capital Sales and Services - Lifecycle Contract Analyst

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.Residing in the Customer Finance Organization, the Lifecycle Contract Analyst manages a territory or group of customers’ asset records for the lifecycle of the contract and/or T&M service events to ensure maximum revenue recognition and customer satisfaction.Digitalization is increasingly transforming the way our customer contracts are administered, with robotic process automation (RPA) streamlining operations, interpreting applications for processing transactions, manipulating data, triggering responses, and communicating with other systems.The base pay range for this position is:$66,390 - $91,289Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.#LI-DC1**Who we are**: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.**How we work:** When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.To find out more about Siemens Healthineers businesses, please visit our company page .**Equal Employment Opportunity Statement:** Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.**EEO is the Law:** Applicants and employees are protected under Federal law from discrimination. To learn more, click .**Reasonable Accommodations:** Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form . If you’re unable to complete the form, you can reach out to our HR People Connect Peop le Contact Center for support at View email address on click.appcast.io. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.**California Privacy Notice:** California residents have the right to receive additional notices about their personal information. To learn more, click .**Export Control:** “A successful candidate must be able to work with controlled technology in accordance with US export control law.” “It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.”**Data Privacy:** We care about your and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register to get started.**Beware of Job Scams:** Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.**To all recruitment agencies:** Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.**NOTE: This role will begin with a strong onsite presence in our Cary, NC office to support hands‐on training and a new CRM system launch, with the opportunity to transition to a hybrid schedule after the initial ramp‐up period.**Your role:* Own the order-to-invoice relationship with external customers for asset, service contract and T&M events* Manage the RPA processes to identify gaps/inefficiencies in the RPA solution; apply structured problem-solving techniques to drive process solutions and improvements* Monitor, track, and report performance for continuous improvement. Analyze data and formulate findings in PowerBI dashboards* Partner with Quality team to identify adverse trends and systemic issues to ensure accurate root-cause analysis* Conduct and support problem research using CAPA processes and RCCA (Root Cause & Corrective Action) tools and methodologies* Lead improvement projects within the organization* Participate in roll-out, training and communication of process improvements and projects* Write detailed business requirements documents* Execute Proof of Concept (PoCs) and Proof of Value (POVs)* Identify and apply innovative technical solutions to perform mass updates of contracts, service agreements, asset data, etc.* Build relationships with internal customers such as Sales Reps, Regional Service Managers; Performance Controlling; Service and Sales Executives to effectively manage assigned territory. Interactions will be with both country and global colleagues* Collaborate with Collections department as needed to facilitate payment from customers for disputed invoices* Develop solid understanding of IT landscape and ability to comprehend/translate IT infrastructure* Understand IFRS rules and research booking activity to determine appropriate action to resolve discrepancies* Ensure accuracy of books and recordsYour expertise:* Experience with digitalization, business process improvement, or similar functions* Demonstrated analytical skills, with ability to apply problem #J-18808-Ljbffr Siemens Healthineers AG