Key Account Coordinator (Omaha, NE)

Key Accounts Coordinator

The Key Accounts Coordinator will be responsible for maintaining our customer relationships through responsiveness, communication, collaboration and local market teamwork with fulfillment and procurement. This is a fast-paced active environment which will require focus and flexibility to achieve our ultimate goal of supporting all sales functions for the assigned market(s).

Essential Duties and Responsibilities:

• Receive calls and take orders from customers.
• Submit and fulfill customer orders on the website.
• Serve as a first line web site support for the assigned customer base.
• Connect with fulfillment and delivery to make certain we are meeting assigned customer needs.
• Consistently work to help customers place their own orders on the website as they are able.
• Consult with customers to establish their whole/complete needs.
• Be a resource for customers who have questions about product availability, delivery timing, product use, substitutions.
• Keep the sales and fulfillment teams informed of all customer needs, but in particular special needs or circumstances to properly service the customer.
• Work with and manage Ops Technology/Yardi (property management software) orders with field sales representatives.
• Additional duties and responsibilities as needed and assigned.

Other Essential Requirements:

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• WINNING In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful.
• EXCELLENCE Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best.
• LOVE Love the people, love the work and love the results.
• INTEGRITY For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics.
• GRATITUDE We recognize that we are blessed to be in the business of serving others.
• HUMILITY We strive for greatness with a humble, modest and respectful attitude.
• TEAMWORK We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing thatTogether, we are Ace.

Minimum Skills, Requirements and Qualifications:

• Clear understanding of sales operations, commercial/B2B sales and business fundamentals.
• Refined interpersonal skills to engage with others, solid negotiating, and conflict resolutions abilities.
• Able to foster teamwork and collaboration.
• Able to motivate others both internally and externally to perform enthusiastically.
• Must have excellent attention to detail and follow up.
• Excellent PC skills including knowledge of Excel, Word, PowerPoint & Outlook.
• Ability to work independently and during flexible hours.
• Standing, walking, lifting (up to 50 lbs.) and climbing.

Compensation Details:

$16.00- $18.00 per hour