Front Desk Agent

Job Description

Job Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Compensation:

$17 hourly

• Operate the hotel switchboard, answer inquiries, and transfer calls as needed.
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Handle guest check-ins, check-outs, and payment processing with accuracy.
• Take reservations in person, via email, or over the phone, including group bookings.
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

• Strong customer service skills with a guest-focused approach.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint.
• Availability to work flexible schedules, including weekends and holidays.
• Physical ability to stand, walk, and lift up to 25 pounds as needed.
• Experience in hospitality or customer service is preferred but not required.

Extended Stay America Suites Fenton - St. Louis