Service Manager | Casual Dining Restaurant
$48k - $58kGecko Hospitality
Job Description
Job Description
Job Title: Service Manager
Location: Wheeling, WV
Salary: $48K - $58K + Bonuses
About the Opportunity:
We are seeking a hands-on and guest-focused Service Manager to oversee FOH operations at a high-volume casual dining restaurant in Wheeling, WV. This role is responsible for ensuring exceptional guest experiences, strong team performance, and smooth daily restaurant operations in a fast paced environment.
Key Responsibilities:
- Oversee all FOH operations, ensuring smooth, efficient, and guest focused service during all shifts
- Lead, train, and develop servers, hosts, and support staff
- Monitor guest satisfaction and quickly resolve service issues or complaints in a professional manner
- Manage staffing levels, scheduling, and shift coverage to ensure optimal floor performance
- Support hiring, onboarding, training, and ongoing coaching of FOH team members
- Ensure compliance with company standards, food safety regulations, and cleanliness protocols
- Drive service speed, accuracy, and hospitality standards in a high-volume environment
- Assist with cash handling, closing duties, and daily reporting as needed
Qualifications:
- 2+ years of FOH leadership or supervisory experience in a high-volume restaurant
- Strong customer service and hospitality skills with a guest first mindset
- Ability to lead, motivate, and develop a team in a fast paced environment
- Excellent communication, problem solving, and organizational skills
- Basic understanding of restaurant operations, scheduling, and labor control
- Flexible availability, including nights, weekends, and holidays
Vacancy posted 14 days ago
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