Systems Analyst - Senior (Ambulatory)

UPMC is hiring a full-time Ambulatory Senior Systems Analyst (Ambulatory) to support the Bridges project, a record-breaking initiative implementing Epic across the entire organization. If you have Epic IT Experience and Epic certification, and have strong analytical and communication skills APPLY NOW

Work Location:  Remote, but analysts travel onsite to Pittsburgh, PA location at least one week per month. 

Work Hours: 8-5p.m. eastern standard time.

Purpose:
Under the general direction of the management team and senior staff, the Systems Analyst – Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities:

· Configure and customize Epic applications to align with the specific needs of clinical and organizational goals.

· Analyze clinical and administrative workflows to identify opportunities for system optimization and improved efficiency.

· Provide technical support and troubleshooting assistance to end-users, including physicians, nurses, and administrative staff.

· Perform system maintenance, including updates, break-fix, and upgrades.

· Complete thorough system testing and quality assurance for new implementations and updates.

· System Integration: May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation.

· SDLC (System Development Life Cycle): Have a proficient understanding of multiple system/application development life cycles.

· Application Upgrades and Implementation: Identify new functionality and/or hardware requirements related to application upgrades and implementations. Creates test plans. Responsible for review and validation of functionality. Report back any problems. Create and/or manage cutover plans including downtime, etc. Responsible for evaluating impact and coordinating efforts across multiple platforms, as necessary.

· Data Confidentiality/Security: Maintain confidentiality of sensitive information at all times.

· Project Management: Interact with vendors (technical issues, project initiatives) independently, as necessary. Ability to act as the point person for issue escalation.

· End User Training: Ability to create training content. Facilitate more detailed user training sessions. Ability to train peers.

· Documentation: Complete detail-oriented documentation for new and moderately complex processes. Responsible for the quality and validity of produced documents. Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software).

· Second and Third Level Support (Including Maintenance Activities): Independently triage and resolve Level 2 and Level 3 support issues. Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues. Ability to handle problem management as appropriate.

· Report Writing/Analysis: Write and analyze complex reports. Make modifications to complex reports. Mentor less experienced team members. Communicate with the business/act as business analyst.