Project Manager

Position: Project Manager

Location: Must currently be commutable to Newark, DE. Role is hybrid, 3 days per week onsite.

Duration: 12/31/2027

Rate: Open

Interview: Video

Job Description

We are looking for a Project Manager to lead complex enterprise-scale technology and business transformation projects across multiple workstreams, departments, and geographies. This position will be a full-time contract, and hybrid in Newark, DE.

What You’ll Do

Own end-to-end delivery of large-scale, complex projects across multiple workstreams, departments, and geographies

Define and drive project strategy, governance frameworks, success metrics, and delivery roadmaps in alignment with organizational objectives

Lead project intake, prioritization, and resource planning in partnership with senior leadership and the PMO

Proactively identify and manage risks, dependencies, and conflicts across the project portfolio, escalating as appropriate

Mentor and guide junior project managers and coordinators, building PM capability across the organization

Champion continuous improvement in PM methodologies, tools, templates, and best practices

Serve as the primary point of accountability for project delivery, maintaining trust and transparency with executive sponsors, business owners, and key stakeholders

Design and deliver executive-level status briefings, steering committee presentations, and portfolio dashboards

Facilitate complex stakeholder alignment sessions, resolving competing priorities and negotiating scope and timeline tradeoffs

Build and sustain strong working relationships across business and technical teams, vendor partners, and external consultants

Own the end-to-end UAT strategy for enterprise implementations, defining scope, entry/exit criteria, resource requirements, and risk mitigation plans

Oversee UAT planning across multiple business units, ensuring comprehensive test coverage aligned to business requirements and acceptance criteria

Lead UAT governance including defect triage meetings, prioritization of critical issues, and go/no-go readiness assessments

Partner with QA leads, business analysts, and IT teams to ensure UAT environments, data, and tooling are ready and fit for purpose

Drive executive sign-off processes and ensure documented approvals are in place prior to go-live decisions

Identify systemic testing gaps and implement improvements to UAT processes for future projects

Lead the planning and execution of enterprise system implementations, including ERP, CRM, HRIS, and other complex platform deployments

Drive cutover strategy development including detailed run books, parallel processing plans, data migration validation, and rollback procedures

Orchestrate go-live war room operations, serving as the central command for real-time issue identification, escalation, and resolution

Coordinate across technical leads, infrastructure teams, vendors, and business operations to ensure seamless deployment execution

Manage organizational change management activities including impact assessments, training strategy, and communication planning in partnership with HR and L&D

Establish and lead structured post-implementation support programs, including tiered issue triage, SLA tracking, and escalation protocols

Own the post-implementation review (PIR) process, driving root cause analysis, lessons learned documentation, and continuous improvement recommendations to leadership

Monitor system adoption, KPI performance, and user satisfaction post-go-live, proactively flagging areas requiring intervention

Oversee transition from project mode to operations, ensuring clean handoffs to support teams, IT operations, and business owners

Maintain post-go-live project documentation, FAQs, known issues registers, and operational runbooks

Manage project budgets ranging from $500K to multi-million dollar engagements, including forecasting, variance analysis, and executive reporting

Oversee vendor contracts and third-party delivery partners, ensuring accountability to scope, schedule, and cost commitments

Lead resource planning across blended teams of internal staff, contractors, and vendor consultants

What You'll Need

Required:

5+ years of progressive project management experience, with at least 3 years leading enterprise-scale technology or business transformation projects

Demonstrated experience owning UAT strategy, implementation planning, and post-implementation support for complex system deployments

Proven ability to manage executive relationships and deliver effective presentations to C-suite audiences

Strong command of project management methodologies including Waterfall, Agile, and hybrid approaches

Experience managing project budgets of $500K or greater

Proficiency with enterprise PM tools (e.g., MS Project, Smartsheet, Jira, ServiceNow PPM) and collaboration platforms (Teams, Confluence, SharePoint)

Exceptional written and verbal communication skills with the ability to translate technical concepts for non-technical audiences

PMP certification or equivalent (e.g., PgMP, PMI-ACP, PRINCE2 Practitioner)

Preferred:

Bachelor's degree in Business, Information Technology, Computer Science, or a related field; Master's degree or MBA a plus

Experience leading ERP, CRM, or HRIS implementations (e.g., SAP, Salesforce, Workday, Oracle)

Familiarity with ITIL, ITSM, or enterprise service management frameworks

Experience with organizational change management (Prosci/ADKAR or similar)

Prior experience in regulated industries (financial services, healthcare, government) is a plus

Lean Six Sigma, SAFe, or other process improvement certifications are a plus

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

Must be able to communicate with customers/team members over the phone and in person.

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

Flexible work from home options available.