Customer Order Management Specialist

Job Description

Position Overview

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We are seeking an experienced Customer Order Management / Order Fulfillment professional to support key and complex customer accounts. This position will be responsible for managing the order entry and fulfillment process , ensuring orders are accurately processed, customer requirements are understood, and business guidelines are followed.

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The ideal candidate will have a background in Supply Chain, Order Management, Customer Service, Sales Operations, or Accounts Receivable , along with strong problem-solving and communication skills. SAP experience is preferred.

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Key Responsibilities

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• Manage the order entry and order fulfillment process for key and high-value customer accounts.
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• Review, validate, and process customer orders in accordance with established business processes and guidelines.
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• Coordinate with customers and internal teams to ensure timely and accurate order fulfillment.
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• Develop strong customer relationships by understanding customer needs and resolving issues effectively.
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• Monitor customer requirements and identify appropriate, cost-effective solutions based on business capabilities.
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• Maintain service levels and prioritize customer requests based on business needs.
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• Support customer accounts across multiple business areas and serve as a knowledgeable resource for assigned accounts.
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• Troubleshoot complex order and fulfillment issues and proactively identify opportunities for process improvement.
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• Serve as a key resource for relevant systems, tools, and business processes .
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• Maintain accurate records and provide effective communication regarding order status, issues, and resolutions.
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• Use SAP, Excel, Outlook, and other business systems to support daily activities.
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Required Qualifications

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• Bachelor's degree required.
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• 5+ years of experience in a similar role.
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• Experience in Order Management, Order Fulfillment, Supply Chain, Customer Service, Sales Operations, or Accounts Receivable .
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• Strong problem-solving and communication skills .
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• Strong customer service and business process understanding.
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• Experience with SAP preferred; approximately 1–2 years of SAP experience is a plus.
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• Proficiency with Microsoft Excel and Outlook .
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• Ability to manage multiple customer requirements and work effectively with cross-functional teams.
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Ideal Background

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Candidates with experience as an Order Management Specialist, Order Fulfillment Specialist, Supply Chain Coordinator, Customer Service Specialist, Sales Operations Coordinator, Customer Account Coordinator, or similar professional are encouraged to apply.

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Key Skills: Order Management | Order Entry | Order Fulfillment | Customer Service | Supply Chain | SAP | Excel | Outlook | Account Management | Problem Solving | Customer Relations | Process Improvement