Director OF Clinical Operations

Job Announcement: Director of Clinical Strategy Amid clinical workforce shortages, rising healthcare costs and ongoing concerns about inequity, IMPaCT unlocks the power of the grassroots community health workforce. Here at IMPaCT Care, we get out of bed every day to change lives, with the most effective intervention in the world for addressing health inequity. We find, train and enable Community Health Workers: caring people who keep their communities healthy. We have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 20 states by 50 organizations like Kaiser Permanente, the Veterans Affairs Administration and United Way. Across multiple randomized controlled trials IMPaCT has achieved outcomes frequently believed to be out of reach, including $2,500 annual savings per patient, improved mental health and a Net Promoter Score of 94. We’re making waves: on CNN, in WaPo, at the Fed…there is even a new Medicare billing code for Community Health Workers that is modeled after IMPaCT. We’re changing the game, but also know the importance of enjoying the journey. That’s why we have made sure that IMPaCT Care is the place to be! We provide competitive compensation and equity grants, comprehensive benefits, unlimited PTO and plenty of opportunities for team-building and fun. Plus you get to work from home. Interested? Read on. Who you are: You are a razor-sharp systems builder and a seasoned operator who gets out of bed to transform care delivery. You have seen it all, building and operating clinical or care management programs, and now you’re ready to use your operational expertise to help other organizations succeed in building programs that deliver at scale. You break complex processes down into their component parts, and you possess the rare ability to shift between high-level strategic vision and granular operational details. You operate effectively in ambiguity, building effective relationships with both business and clinical stakeholders to achieve outcomes. You build trust because you have high attention to detail and always do what you say you are going to do. What you’ll do: You will lead the end-to-end journey of building, launching, and scaling customer Community Health Worker (CHW) programs. You will serve as the primary architect and account owner, translating complex visions into high-impact operational realities. You will: lead meetings with senior executives, building trust quickly, adapting in real-time, and communicating clearly and with purpose to drive difficult decisions translate customer vision into clear program designs including workflows, roles, metrics, and benchmarks lead a matrixed team across workforce development, tech, and product to deliver CHW infrastructure that meets customer needs use data and quantitative fluency to assess performance, regularly validating quality beneath the surface to identify root causes What you bring: Clinical training (e.g., RN, MD, LCSW, or other allied/behavioral health professionals), or a graduate degree in Health Policy, Healthcare Management, Population Health, or Healthcare Administration 7+ years in healthcare operations, practice management, or healthcare consulting Deep expertise in Medicare/Medicaid financing, value-based care, and revenue cycle best practices Proven ability to design clinical workflows and staffing models from scratch Proven ability to manage and execute complex programs across multiple stakeholders and workstreams Strong ability to independently analyze data in Excel to assess performance, identify root causes, and drive improvements Exceptional presentation, interpersonal, and writing skills Ability to travel 8–10 times per year for team retreats and customer onsite visits One of our core values is to create a diverse workplace that welcomes and values each team member’s unique perspective, background, and ideas. We are committed to an inclusive and diverse workplace. #J-18808-Ljbffr