Product Director, Customer Experience & Product Analytics

For our client, we are seeking a Product Director Customer Experience & Product Analytics to join the team of a leader in the Information Technology space. This role will lead work at the intersection of data, AI-enabled capabilities, and scalable technology delivery. You will partner with business, technical, and operational stakeholders to build reporting, surface trends, and translate analysis into action. The position offers the opportunity to strengthen data-driven execution and help teams focus on the metrics that matter most within a technology-driven environment. Location: San Francisco, CA – US based candidates only, no visa sponsorship available Compensation: $230,000 – $270,000 annually Responsibilities Define and enhance the complete customer lifecycle from onboarding to renewal Create omni-channel, AI-native support experiences that integrate customer feedback Identify and eliminate friction in the customer journey through data and empathy Establish efficient processes that keep customer experience agile with product evolution Collaborate with various teams to design customer interactions intentionally Qualifications 7+ years in product management, customer success, or product operations, ideally B2B SaaS or enterprise software Proven success in developing customer feedback systems that impact product roadmaps Hands‑on experience with analytics (e.g., Amplitude, Mixpanel) and customer support platforms (e.g., Intercom, Gainsight) Experience in designing AI workflows for customer success and feedback synthesis Strong analytical skills to derive insights from data without external help Familiarity with global trade or enterprise software preferred, willingness to learn complex domains essential Background in high-growth, zero-to-one environments, building systems on-the-go Benefits Flexible time off policy to enhance work-life balance 14 weeks of paid parental leave for non-birthing parents; up to 26 weeks for birthing parents Comprehensive health benefits with employer contributions for insurance and HSAs 401(k) savings plan to help you invest in your future Access to wellness resources including subscriptions to meditation and mindfulness apps Pet insurance and wellness services for your pets Free employee assistance program providing personal support Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs. #J-18808-Ljbffr Ladders