Retail Sales Ambassador - Intimates, Boston - Downtown - Full Time

Job Overview As an Ambassador you are an exceptional colleague who drives sales through connecting with customers and sharing vendor product knowledge to upsell and suggest additional items. You will drive sales by cultivating a repeat clientele and serving as the expert for the vendor/brand/area you represent. You will also regularly communicate specific customer needs and shopping patterns to your leadership team and the vendor community and execute strategic merchandising initiatives for the vendor/brand/area. Full‑time colleagues are typically scheduled to work 30 or more hours per week, while part‑time colleagues are typically scheduled for 12–24 hours per week. Hours are dependent on business needs and colleague availability. What You Will Do Provide an exceptional customer experience by ensuring the customer is always the priority Greet customers, make product recommendations, and upsell Serve as a liaison between designated vendors and personal stylists and the store leadership team Ensure sales floor is neat, clean, and properly signed for sales and markdowns Create and implement best practices to drive sales, turnover, and gross margin above company average Build brand‑specific clientele to support local marketing Execute vendor and non‑vendor events to increase sales Actively plan, organize, and lead customer‑facing vendor‑sponsored events with partnership of vendor community, ensuring sales and participation goals are met Be proficient in Macy’s point of sale systems and company devices to wrap up sales in a warm celebratory fashion Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections with colleagues, customers, and communities Who You Are Demonstrate ability to build relationships and convert customers into clients Energetic and positive attitude Possess vision and creativity Self‑starter, able to work independently and as part of a team; must have excellent time management skills Ability to effectively communicate and present information to customers, peers, and all levels of management Excellent verbal and written communication and interpersonal skills, with the ability to work collaboratively across departments Must be comfortable with the use of computers, mobile devices, and frequent use of radio frequency equipment Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Minimum 1 year previous selling or retail experience required Essential Physical Requirements You Will Perform Prolonged periods (at least two consecutive hours) of standing/walking around the store or department Frequent use of computers and handheld electronic equipment Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision Lifting and moving items weighing up to 30 lbs Benefits Merchandise discounts Performance‑based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Competitive pay and benefits Comprehensive health and wellness coverage and a 401(k) match Paid time off and eight paid holidays Continuous learning and leadership development opportunities Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. #J-18808-Ljbffr Macy's