Client Services Project Specialist

Job Description

Job Description

About Client:
Company is a worldwide provider of legal services, serving law firms, corporations, financial institutions and government agencies helping them streamline the administration of business operations.
Its scalable, flexible technology is designed to help you quickly and efficiently turn huge amounts of data into manageable, actionable tools you can use to meet a variety of objectives.

Rate Range: $27-$30/Hr

Job Description:

• Project Attorneys/Specialists ensure their assigned tasks are handled timely and in line with the provided directions and expected results.
• Ensures that consumer-facing discussions are effective and handled with empathy. This position requires collaboration and coordination with internal teams, project managers, and clients.
• Attention to quality assurance and meeting client deadlines and deliverables are other key elements of the role. Project Attorneys/Specialists will communicate with clients in a professional manner and demonstrate a client-focused ethos.
• This role is expected to be an escalation route to review consumer facing inquiries or issues that cannot be resolved by standardized processes.

Responsibilities:

• Respond to complex inquiries from customers and clients across a variety of communication methods, including phone, email, and written correspondence.
• Adhere to standard protocols, procedures, and instructions from the Project Manager and Supervisors, as well as implementing feedback as required.
• Work effectively in a highly collaborative environment with a variety of business partners.
• Create, monitor, and update scripting and procedures for claims and correspondence teams to ensure the work they are doing is furthering the goals of the project.
• Assist the supervisor or PM in resolving any issues that might arise Monitor the overall health of the case by identifying any errors and creating solutions for resolution.

Required Qualifications & Characteristics:

• JD from an accredited US law school or foreign law degree and LLM.
• Flexible and customer service focused.
• Outstanding written and verbal communication skills are required. Ability to clearly communicate complex ideas to diverse audiences.
• Ability to handle changing or competing priorities to support business needs.
• Strong technical orientation, excellent computer skills, exceptional planning and organizational skills, critical thinking and a keen attention to detail are all required.
• Experience with MS Office Suite, specifically Word, Excel, Access, and Outlook.

Top Skills:

• Critical Thinking
• Attention to Detail
• Adaptability/Flexibility
• Collaborative/Teamwork
• Problem Solving
• Customer Service Skills
• Clear and Professional Verbal and Written Communication
• JD from an Accredited US Law School or LLM (Master of Law) from Accredited School Run Education Check
• Tech Skills (Strong computer skills, ability to use tech heavy applications in the course of doing the job and comfortable using Microsoft Office)

Non-benefitted (other than those mandated under state or federal law).Please note that this position does not include paid time off benefits. ApTask offers subsidized insurance coverage to our employees.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at View email address on ziprecruiter.com

Applicant Consent:
By submitting your application, you agree to ApTask's ( Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at View phone number on ziprecruiter.com or View email address on ziprecruiter.com. Message frequency may vary. Msg & data rates may apply.