Position Details: Client Partner-Customer Relationship Management

Senior Client Partner Utilities NA

The Senior Client Partner Utilities NA is a strategic leader responsible for managing key client relationships across the North American utilities landscape. This role focuses on driving business growth, ensuring delivery excellence, and aligning enterprise capabilities with client transformation goals in areas such as grid modernization, digital customer experience, and regulatory compliance.

Client Relationship Management: Building and maintaining strong relationships with clients (CXOs and his repartees), acting as a point of contact, and addressing their needs.

Business Development: Identifying and pursuing new business opportunities within existing client accounts, as well as prospecting for new clients.

Account Planning: Developing and executing account plans that outline strategies for growth, risk mitigation, and client engagement.

Solution Delivery: Collaborating with delivery teams to ensure successful implementation of services and solutions, meeting client expectations.

Client Satisfaction: Monitoring client outcomes, addressing concerns, and ensuring ongoing satisfaction.

Thought Leadership, Automation and Innovation: Providing insights and thought leadership to clients on industry trends and best practices.

Collaboration: Working effectively with cross-functional teams, including sales, marketing, and delivery, to achieve common goals.

Revenue Generation and continuous growth: Driving revenue growth through new business development and account expansion.

Develop and assess account strategies to meet revenue targets.

Training and Development: Providing training to clients and internal teams on new products or services.

Industry Experience & Problem Solving: Understanding of Utility Business Industry. Proactively identifying and resolving issues or challenges that may arise.

Key Responsibilities:

Client Engagement & Relationship Management:

Serve as the trusted advisor to senior client stakeholders including CIOs, COOs, and program heads.

Lead strategic account planning and executive-level governance.

Foster long-term partnerships by aligning delivery outcomes with client business priorities.

Business Development & Growth:

Identify and pursue growth opportunities within existing accounts.

Drive consultative selling across digital, cloud, and infrastructure services.

Collaborate with sales, delivery, and domain teams to shape go-to-market strategies.

Delivery Oversight:

Ensure successful delivery of services across application, infrastructure, and transformation programs.

Monitor KPIs, SLAs, and client satisfaction metrics.

Lead risk management and escalation resolution.

Strategic Leadership:

Develop and execute account plans aligned with North American utility trends and regulatory frameworks.

Influence internal stakeholders to mobilize resources and prioritize client needs.

Mentor client-facing teams and contribute to talent development.

Qualifications:

Bachelor's degree in engineering, Business, or related field (MBA preferred).

16+ years of experience in client-facing roles, including 7+ years in senior consulting or account leadership.

Proven track record managing multi-million-dollar utility accounts in North America.

Deep understanding of utility operations, regulatory environments (e.g., FERC, NERC), and digital transformation.

Strong communication, negotiation, and stakeholder management skills.

Other Skills:

Deep understanding of Customer Information System (CIS), Work and Asset Management, AMI, DERMS, OMS, and utility analytics platforms.

Familiarity with cloud migration, cybersecurity, and ESG initiatives.

Understanding the impact and implementation of GenAI in Utilities.

Ability to navigate complex matrix organizations and influence cross-functional teams.

Salary Range: $175,425 - $237,317 a year