Cloud Engineer

Please Note:

1. Review the Job Description Carefully: Please go through the complete JD and ensure your experience aligns with the required skills and responsibilities before applying. We are receiving several irrelevant profiles, so only relevant candidates should apply.
2. W2 Only: This position is open to W2 candidates only. C2C submissions will not be accepted.
3. No Third-Party Employers: Candidates working through third-party employers or staffing agencies are not eligible. Direct candidates only.

Job Title: Cloud Engineer

Location: Chicago, IL 60603 (Onsite)

Hire Type: Contract (10 months+)

Required Skills:

• Demonstrates expertise supporting AEM as a Cloud Service environments and associated digital experience platforms
• Experience providing platform governance, incident management, deployment support, monitoring, user access administration, and technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures
• Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations
• Applies platform monitoring, observability, and automation techniques to improve service reliability
• Leads incident resolution, root cause analysis, and service restoration efforts for critical business applications
• 5+ years experience in maintaining AWS
• Bachelor's Degree is required.

Job Responsibilities:

• Provide operational support for Adobe Experience Manager (AEM) as a Cloud Service platforms, including Author, Publish, Dispatcher, CDN, and supporting integrations
• Monitor platform health, system performance, application availability, and service reliability using enterprise monitoring and alerting tools
• Troubleshoot and resolve production incidents, platform issues, deployment failures, and integration problems in partnership with development, infrastructure, Adobe, and vendor support teams
• Coordinate incident, problem, and root cause analysis (RCA) activities to identify recurring issues and implement preventive solutions
• Participate in on-call support, major incident response, and disaster recovery planning and testing activities
• Manage and support CI/CD deployment pipelines, release activities, environment promotions, and application configuration changes
• Perform environment administration activities including user management, permissions, workflow support, replication monitoring, and configuration management
• Support platform security, access management, certificate renewals, and compliance activities in accordance with enterprise standards
• Maintain and optimize integrations between AEM and connected enterprise systems, including DAM, Workfront, Azure services, Akamai/CDN, publishing partners, and other digital marketing platforms
• Collaborate with application development teams to ensure platform stability, scalability, performance optimization, and adherence to architecture standards
• Partner with product owners, business stakeholders, and technical teams to prioritize platform improvements and support requests
• Provide technical consultation for teams building modern web applications using Next.js, React, APIs, and cloud-native architectures
• Create and maintain operational procedures, support documentation, knowledge articles, and platform runbooks
• Evaluate platform enhancements, Adobe releases, and feature updates; recommend adoption strategies and implementation plans
• Support capacity planning, performance tuning, and platform roadmap initiatives to ensure reliable service delivery
• Lead continuous improvement initiatives focused on operational excellence, automation, service reliability, and reduction of technical debt
• Stand each platform up to Level 3 (Defined) maturity against the published Service Maturity Model
• Complete all 21 required service-offering artifacts
• Evidence client IT General Control (ITGC) and Security Directive alignment
• Train the existing team and establish proactive operational processes before platforms carry production, customer-facing traffic
• Works with the PO and a team of 6–7 platform engineers (various levels), plus other L1/L2 support teams.