Customer Service Representative

Customer Service RepresentativeElwood Staffing is currently seeking a professional customer service agent for a local travel agency.What's in it for you?Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including:Medical/Vision/Dental/Rx plansHoliday PayTeladoc (online care)Referral Bonus IncentiveWeekly Pay401kAnd More!Customer Service Representative Details:Temp-to-Hire position$ 19.00 to $ 21.50 / hourFull Time work availableFirst Shift (Monday through Friday)Greet, service, and support members by promoting and selling membership, travel products, select banking products, and other ACG offeringsGenerate leads, share travel and insurance specials, provide travel information, and conduct outbound promotional calls for insurance and travel productsRespond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management when appropriateProcess payments for insurance policies, travel products, tickets, and travel money products while handling remittance/depository transfers and balancing the cash drawerProvide administrative support to travel and insurance sales staff during peak periods and participate in office activities that support branch goals.Customer Service Representative Qualifications:High School Diploma or equivalent is requiredExperience working in a customer-focused environment and delivering timely, helpful solutionsAbility to take personal responsibility, use good judgment, and seek solutions when challenges ariseComfortable using Microsoft Office applications and learning workplace technology that supports customer serviceAble to multitask, prioritize work effectively, and stay focused on meeting office and customer service goals.We are an Equal Opportunity Employer and celebrate diversity at all levels of our organization.