Enterprise Technical Support Advisor

Overview Quest Software: Empowering Secure Digital Transformation and Data-Driven Innovation At Quest Software, our mission is focused on helping organizations thrive in a Microsoft-centric world while unlocking the full potential of their data. Securing the Microsoft Ecosystem We are the trusted partner for modernizing, protecting, and securing hybrid environments across Active Directory , Entra ID , and Microsoft 365 . From cybersecurity resilience and risk management to disaster recovery and seamless migrations , Quest equips global enterprises to embrace the cloud confidently—without compromising their on-premises investments. Maximizing Data Value with AI-Ready Solutions Quest also empowers organizations to turn data into a strategic asset. Our integrated AI and data management solutions help de-risk AI adoption and drive ROI across the entire data lifecycle—from metadata management and data operations to infrastructure optimization . We enable IT and data leaders to accelerate innovation and make smarter, faster decisions. Together, these two pillars make Quest Software a catalyst for secure digital transformation and intelligent data use—today and into the future Support Engineers work as part of a global virtual team to provide a high standard of technical support to customers on our Platform Management suite of products. Stellar customer service and handling skills and the ability to interface, collaborate and prioritize customer issues and effectively communicate solutions to customers is crucial to the role. Responsibilities Provide Technical Support to Quest customers, focusing on migrations (eg, mail, Teams, SharePoint, OneDrive) in an enterprise setting Troubleshoot customers’ issues by being able to reproduce in support lab environments and by diagnosing potentially complex issues, effectively communicating solutions to customers. Maintain a personal queue of ongoing customer issues until resolution, and interface with other departments such as R&D, Sales, and Product Management to bring escalated issues to resolution. Document all customer case details on our case tracking system. Be proactive in creating & publishing documentation in a customer-focused Knowledge Centered Support (KCS) environment. Developing and attending training for self-improvement to assist and share knowledge with other engineers. Initiate, participate, or lead local and global projects. Qualifications Prior Technical Support experience dealing with enterprise customers Experience of migrations including Accounts\\Mailbox\\SharePoint\\Teams\\OneDrive\\Power BI Cloud infrastructure management or strong knowledge of Office 365 and Microsoft applications Familiarity with debugging tools/techniques (EWSEditor, SP Browser, MFCMAPI) An in-depth understanding of messaging and collaboration systems, in particular Office 365 and on-premise Exchange servers Messaging Fundamentals, including mail routing, connectors, interoperability with foreign systems Strong knowledge of Windows operating systems and networking (TCPIP, DNS, LDAP), preferably from a system administration background Understanding of MAPI and EWS Experience with the management of Microsoft SQL Server Additional Preferred Competencies Knowledge of Active Directory Access Control and knowledge of user management Azure / Virtual Server technology experience. PowerShell scripting Active Directory Management Fluency in other European languages is an advantage. In compliance with the EU Pay Transparency Directive, the compensation for this role will start from 10,510,000 HUF annually . Actual compensation will vary based on experience, qualifications, and performance. If eligible, commission or bonus is governed by a formal corporate plan. Benefit offering is based on a country-by-country basis. At Quest, your work makes an impact. You’ll help organizations get AI-ready while building your career with a truly global team of high-performing, passionate innovators. Quest is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Quest is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Quest are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental, or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union, or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Quest will not tolerate discrimination or harassment based on any of these characteristics. Quest encourages applicants of all ages. #J-18808-Ljbffr Quest Software Canada Inc