Licensed Insurance Customer Service Rep - Retention - Remote

Benefits: Bonus based on performance Health insurance Paid time off Training & development Day One Insurance Group, an Allstate Elite Agency You're the person customers talk to before they leave. When a customer calls to cancel, gets hit with a rate increase, or is shopping around, you're the one who listens, reviews their coverage, finds the discounts and options that make sense, and gives them a reason to stay. If you take pride in turning a frustrated caller into a loyal customer, this job was built for you. No sales quota. Not even a small one. At many Allstate agencies, even the service team carries a sales quota. Ours doesn't. You're measured on customers kept, not policies sold. What your day looks like Taking cancellation and rate-increase calls and working to keep the policy Reviewing coverage and discounts to find a better fit within Allstate Following up on pending cancellations and lapses before it's too late Being calm, patient, and clear with customers who are upset This is a service role, not a sales role. If you'd rather chase new business, our Licensed Insurance Sales Agent posting is a better fit. Why join us Day One Insurance Group is led by Sharie Withers, an Allstate Elite agent in the top 4% nationally and a consistent award winner throughout her 15 years with Allstate. We're licensed in and serve all of Texas, Arkansas, and Oklahoma. Compensation

• $22/hour with 3+ years of Allstate experience; exceptional candidates with less experience considered at $20/hour
• Retention bonuses when retention improves

Benefits Paid time off and paid holidays Health insurance after 90 days, with 50% of the employee's cost paid Schedule Monday–Friday, 9:00–5:30 Central. Fully remote. Requirements Active P&C license Allstate agency experience, 3+ years preferred Exceptional communication skills: calm, persuasive, and confident with frustrated customers Texas residents preferred Occasional cross-sell opportunities pay 10% commission, uncapped. You'll be employed by Sharie Withers Agency, LLC, doing business as Day One Insurance Group, an independently owned Allstate agency. This is a remote position.