Vendor Management Specialist

Vendor Management Specialist

Our Family:

Broadway National, one of Inc. 5000's fastest growing privately owned companies, provides national and international facilities maintenance services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Retail, Specialty and more.

Position Summary:

Broadway National is seeking a Vendor Management Specialist to help build, manage, and strengthen our national network of trade vendors. This role balances vendor sourcing and onboarding with day-to-day relationship management, performance tracking, and pricing support, and works closely with leadership on Quarterly Business Reviews and RFP efforts.

Job Responsibilities:

• Grow and keep a qualified network of service providers across assigned markets and trades.
• Build partnerships that work for both sides. Act as each provider's main contact for service, pricing and compliance.
• Negotiate and maintain labor-rate agreements with new and existing providers, within set guidelines, to protect margin.
• Make sure providers understand and meet their contract requirements: response times, documentation, invoice and compliance.
• Review KPIs monthly: response time, completion rate, first-time fix, quality and invoice accuracy. Keep provider scorecards current.
• Lead improvement plans for providers who underperform. Recommend an exit when performance doesn't improve.
• Lead QBRs for the assigned network. Prepare data and materials for leadership-led QBRs with top-tier providers.
• Act as the link between providers and Operations to resolve service and scheduling issues. Work with Accounting on billing issues.

• Lower total cost while raising quality. Move volume to top performers and flag rates that are out of line.
• Support RFPs: gather bids, build pricing comparisons, help evaluate proposals.
• Source and onboard new providers when coverage or performance gaps call for it.
• Keep compliance documents (COI, W-9, agreements) and Umbrava profiles current.
• Help set and uphold vendor management policies. Other projects assigned.

Job Qualifications:

• Bachelor's degree in Business, Supply Chain or a related field preferred.
• 3-5 years in vendor management, contract negotiation or subcontractor management, ideally in facilities maintenance or multi-site service.
• A track record of negotiating labor rates or subcontractor pricing.
• Trade knowledge (HVAC/R, plumbing, electrical, handyman) a plus.
• Comfortable with KPIs and scorecards. Strong Excel. CMMS experience a plus.
• Strong financial and analytical skills.
• Clear, confident communicator with vendors and at every level internally.
• Organized, detail oriented and process driven.
• Occasional travel for provider visits and QBRs.

Benefits:

• Medical, Dental and Vision insurance
• Company paid Group Term Life Insurance
• 401 (k) Retirement savings plan (company match)

• Paid vacation, sick/personal time and floating holidays
• Paid Holidays

WHY BROADWAY?

We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.