Vice President of Operations- Clinical Intelligence

Role Description

The Vice President of Operations (VP Ops) for Clinical Intelligence is the senior operating executive and day-to-day execution leader for the Clinical Intelligence business unit. This role is designed specifically as the GM's operational and trusted second-in-command, with full accountability for translating strategy into disciplined execution across people, process, and delivery.

This role is intentionally structured for a developing operator with deep institutional knowledge of Reveleer's Clinical Intelligence domain and technology stack. Will work with GM to establish operating cadence, cross-functional execution, and delivery rigor, allowing the GM to focus on enterprise leadership, strategic growth, key customers, and internal (Reveleer) and external (customer) stakeholders.

Core Objectives (What Success Looks Like)

• Partner with GM to establish and run a predictable, scalable operating model across the Clinical Intelligence portfolio
• Coordinate consistent execution partnership across Product, Engineering, Delivery, and Operations
• Drive accountability, clarity, and operational discipline across CI teams
• Partner with finance to develop and maintain key operating metrics to measure and monitor performance
• Improve delivery efficiency, predictability, and gross margin performance
• Ensure understanding of ROI and evolution of ROI of all customers consuming solutions from this suite
• Manage a consistent, repeatable and efficient model on how we access data from the exchanges and how we reciprocate data

Key Responsibilities

1. Operating Cadence & Execution Leadership
   • Own the day-to-day operating rhythm of the Clinical Intelligence business
   • Lead weekly execution reviews, operational dashboards, and KPI tracking
   • Ensure priorities are clearly defined, resourced, and delivered on time
   • Translate GM priorities into executable plans with clear owners and milestones
2. Delivery, Operations & Process Ownership
   • Own CI delivery operations across customers and products
   • Standardize processes across MD Portals, Curation, CGMA, and CLEAN
   • Identify and eliminate operational bottlenecks, rework, and inefficiencies
   • Ensure operational readiness for new clients, expansions, and product launches
3. Cross-Functional Integration
   • Serve as the execution bridge between Product, Engineering, Sales, and Operations
   • Partner closely with Product to ensure roadmap feasibility and delivery readiness
   • Align Sales commitments with operational and delivery realities
   • Drive tighter handoffs across pre-sale, implementation, and ongoing delivery
4. Financial & Performance Management
   • Support GM to:
     • Improve delivery economics and gross margin
     • Work with GM to track operational KPIs tied to ARR, cost-to-serve, and utilization
     • Support pricing discipline through operational cost transparency
     • Deliver on all financial commitment for the segment
   • Ensure operational data is accurate, timely, and decision-ready
5. Strategic Initiative Execution
   • Own execution of high-priority CI initiatives including:
     • Operating model unification across acquisitions
     • Tooling, automation, and workflow improvements
     • EMR / EHR integration execution support
     • Client remediation and stabilization efforts
6. People, Leadership & Culture
   • Lead CI operations and delivery leaders with clear expectations and accountability
   • Reinforce a culture of ownership, follow-through, and continuous improvement
   • Identify skill gaps, capacity constraints, and organizational risks
   • Support talent development and succession within CI operations

Benefits

• Competitive salary
• Medical, Dental and Vision benefits
• 401k match
• Generous PTO plan

Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including market location and may vary depending on job-related knowledge, skills, and experience.

Company Description

Reveleer delivers a unified platform spanning risk adjustment, quality improvement, clinical intelligence, and member management for health plans and provider organizations navigating the complexity of value-based care. Trusted by 80+ customer organizations nationwide, the platform integrates data, analytics, and intelligent workflow automation into one governed system designed to support traceable documentation across diagnoses, quality measures, and submissions. With regulatory expertise and transparent, human-in-the-loop AI at its core, Reveleer supports organizations working to advance care quality, strengthen documentation integrity, and sustain the operational readiness needed to navigate audits with confidence.