Business Operations Manager

Business Operations Manager

Under the direction of the Business Operations Division Manager, performs advanced professional and managerial work providing operational leadership and oversight of critical business functions within Parks, Recreation and Natural Resources (PRNR). Responsible for coordinating department-wide budget development activities, procurement and contract administration support, financial and operational systems coordination, business process improvement initiatives, and continuity planning. Supervises professional staff and serves as a key liaison between operational staff and division leadership to ensure efficient, effective, and compliant business operations throughout the department.

In this role, you will:

Business Operations Leadership and Staff Management (including but not limited to):

• Provides direct supervision, leadership, coaching, and performance management for assigned Business Professional staff.
• Plans, prioritizes, assigns, and evaluates work activities to ensure timely completion of departmental objectives.
• Develops staff capabilities through mentoring, training, cross-training, and succession planning initiatives.
• Establishes work priorities, performance expectations, and operational standards.
• Assists in recruitment, onboarding, employee development, performance evaluations, and disciplinary processes.
• Serves as primary operational liaison between Business Operations staff and Division leadership.

Budget Coordination and Financial Operations (including but not limited to):

• Coordinates the development, preparation, monitoring, and administration of PRNR operating and capital budgets.
• Works collaboratively with division managers, department leadership, and the Office of Financial Management (OFM) to support budget development, forecasting, and financial reporting.
• Works closely with the Business Operations Division Manager throughout the annual budget cycle to coordinate budget planning, monitor financial performance, provide regular status updates, and ensure budget priorities and operational objectives align with departmental goals. Collaborates on financial strategies, budget recommendations, and corrective actions as needed, while receiving guidance, coaching, and direction regarding departmental priorities, expectations, and long-term financial planning.
• Develops budget schedules, tracking tools, and reporting processes to improve consistency and accountability.
• Monitors expenditures, revenues, and budget performance; identifies issues and recommends corrective actions.
• Assists with preparation of budget presentations, supporting documentation, and financial analyses.
• Implements and monitors policies and procedures related to cash handling, payment processing, collections, and revenue management. Reviews financial data and operational processes to ensure compliance and accountability.
• Concessions and Leases: Directs staff responsible for administration and monitoring of concession agreements, leases, and other revenue-generating contracts to ensure compliance, accountability, and operational effectiveness.

Procurement, Contracts, and Compliance (including but not limited to):

• Provides operational oversight and coordination of procurement-related activities, contract administration, and purchasing processes.
• Supports development of solicitations, agreements, amendments, and related procurement documents.
• Reviews operational processes to ensure compliance with County policies, procedures, and regulatory requirements.
• Coordinates with Procurement, OFM, County Attorney, and departmental staff on contract and purchasing matters.
• Assists with monitoring contractual performance, documentation, and compliance requirements.

Systems Coordination and Process Improvement (including but not limited to):

• Directs the administration and operational coordination of PRNR business systems, including financial, reservation, registration, reporting, and operational platforms such as RecTrac, Skylogix, and Musco Control Link.
• Identifies and implements system enhancements, process improvements, workflow efficiencies, reporting solutions, and internal controls that improve operational effectiveness and customer service.
• Leads the development and implementation of new procedures, technologies, and business practices to support departmental goals and operational continuity.
• Develops and maintains process documentation, standard operating procedures, and business continuity resources.
• Supports data analysis, reporting, and performance measurement activities to support operational decision-making and continuous improvement.

Strategic Support, Analysis, Special Projects, and Community Partnerships (including but not limited to):

• Conducts research, operational assessments, and analytical studies related to departmental initiatives and business operations.
• Prepares reports, presentations, correspondence, and recommendations for department leadership, executive leadership, and the Board of County Commissioners.
• Supports strategic planning, organizational development, process improvement initiatives, and special projects that advance departmental goals and objectives.
• Serves on committees, project teams, and interdepartmental workgroups as assigned.
• Friends of Sarasota County Parks (FOSCP): Serves as the primary liaison to FOSCP, coordinating annual fundraising efforts and overseeing procedures related to the request, receipt, and administration of funding and support.
• Visit Sarasota County and Arts Alliance of Sarasota County, Inc.: Supports administration and monitoring of annual agreements, including contractual compliance, reporting requirements, and documentation necessary for Board of County Commissioners consideration.
• Fundraising, Sponsorships, and Recognition: Develops and supports sponsorships, partnerships, donor recognition, and fundraising initiatives that advance PRNR programs, services, and strategic priorities.

Manages proactive assessments of fraud awareness, prevention, detection and risk mitigation activities in area of responsibility; oversees financial, compliance, operational and performance audits; reviews audit findings and ensures appropriate controls are established and implemented.

Work Hours:

• Full-Time, 40 hours per week.
• Typical Schedule: Monday - Friday, 08:00 a.m. to 05:00 p.m.
• As a reminder, all county employees are considered essential and must be prepared to protect and support the community and its citizens. Each employee, without exception, will have a duty assignment and be required to work during a disaster or declared emergency.

Minimum Qualifications:

• A Bachelor's Degree in Public Administration, Business Administration, Finance, Accounting, Management, Organizational Leadership, or a closely related field, and four (4) years of progressively responsible professional experience in business operations, finance, budgeting, procurement, contract administration, project management, or related functions.
• -OR- An Associate's Degree and six (6) years of job-related experience.
• Year-for-year experience may substitute for the college degree.
• Two or more years of supervisory experience required.

Starting Pay Range: $77,105.60 - $82,492.80, based on experience.

Our interview process could include phone interview(s), Microsoft Teams video interview(s), and/or in-person interview(s).

If you are selected to join our team, please click on this link to review the Required First Day Documents . You will need to present the following items on your first day:

• I-9 Acceptable Documents to show your identity and authorization to work. Use this link to learn more and review the different document options:
• If your position requires a Florida Driver's License, this must be one of your documents. (Your Florida Driver's License can serve as one of your documents listed in link above – List B Documents.)
• U.S. Social Security Card (signed, physical card). This is a requirement of our Payroll Department and failure to provide this document could jeopardize timely compensation. (Your U.S. Social Security Card can serve as one of your documents listed in link above – List C Documents.)

Benefits:

• Enjoy great benefits including Health, Dental, Vision, and Life Insurance, Short-Term and Long-Term Disability, Flexible Spending Accounts, Employee Assistance Program (EAP), Florida Retirement System (FRS) and many, many more! Choose one of three great medical plans, including one with a $0 premium option, with completed preventative visits!
• For more information about employee benefits, please click this link or visit SCGov.net for additional information.
• Utilize our award-winning wellness program including free gyms at multiple Sarasota County Government locations.
• Enjoy 11 paid holidays, 3 personal days and 16 paid vacation days in the first year of full-time employment with increasing accrual rates with years of service. (That adds up to a possible 30 days off in your 1st year!)

A different blend of voices prompt better conversations, choices and results for everyone. Sarasota County – Many Voices, One Team.

We celebrate and value the experiences, backgrounds, perspectives, talents and strengths that make us different.

Our vision is to attract, develop, retain