Correctional Case Manager

COO - OPS - Institutions Operations

Correctional Case Manager (S)

Salary Range: $37,377 - $65,408

This position is located at Tyrrell Prison Work Farm in Columbia, NC. Employees in this class carry a caseload of offenders, which involves supportive counseling, conducting assessments, developing case plans, answering and following up on offender questions and problems, and making recommendations to the classification committee for a male minimum custody facility. Employees also assist in major dynamic programs or coordinate major or specialized programs for the rehabilitation of offenders such as offender work assignments, education, or recreation, as well as transition planning and coordinating. Employees in this class plan and coordinate transition (re-entry) prior to parole or release into the community. Effective verbal and written communication with other staff, offenders, and the general public. Be capable of defending oneself against attack by violent persons. Work under stressful conditions caused by direct contact with incarcerated offenders; Conduct continuous visual and audio surveillance of assigned work area. Prepare written reports and forms which accurately reflect information reviewed from various screens. Review, analyze, and evaluate various documents and behavior data gathered from interviews, written documentation, and personal observation. Perform crisis interventions and routine counseling to include suicide prevention. This position requires basic keyboarding skills and the ability to learn and use the OPUS computer system.

Applicants who possess the following skills are preferred:

• Documented knowledge of supportive counseling techniques.

The State of North Carolina offers a comprehensive benefits package including:

• Health Insurance options
• Retirement Plans
• NC Flex Supplemental Benefits
• Paid Vacation, Sick, and Community Service Leave
• Paid Parental Leave

Visit the State Benefits website for additional information.

The Division of Institutions manages the daily operations of all state-operated prison facilities across North Carolina. Facilities are categorized by custody levels (minimum, medium, close) and house individuals serving sentences for felony convictions. The division provides safety, security, and rehabilitative services through trained custody staff, program facilitators, and administrative personnel.

The North Carolina Department of Adult Correction (NCDAC) uses the Merit-Based Recruitment and Selection Plan to fill positions with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

Applicants must complete the application in full. Resumes will not be accepted in lieu of completing the State application. Applications must include:

• Complete education history (including high school)
• Full work experience details
• Certificates and licenses, if applicable
• Education must be from appropriately accredited institutions.
• Information provided must support responses to supplemental questions. Incomplete applications may impact screening and salary determination.
• Applicants may be subject to a criminal background check and drug screen.

The State of North Carolina/Office of State Human Resources (OSHR) uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at

Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.

Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD256 or NGB22, along with the state application.

The NCDAC must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." Click this link for information on hiring and promotion prohibition requirements for all positions in the NCDAC: PREA Hiring and Promotion Prohibitions

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), NCDAC is committed to the full inclusion of all qualified individuals. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.

Minimum Education and Experience: Associate's degree in Criminal Justice, Human Services, Recreation or a related field from an appropriately accredited institution; or High school or General Educational Development (GED) diploma and two years of custody experience within the North Carolina Department of Public Safety; or an equivalent combination of training and experience. Necessary Special Qualifications Must be eligible for certification by the North Carolina Criminal Justice Education & Training Standards Commission.

EEO Statement: The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter: Vickie Denise Shaw

Email: View email address on click.appcast.io