Night Auditor

Kana Hotel GroupKana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests. From our team members to our general managers and regional support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company's services. In return you will be given opportunities to grow and advance in your career.Kana Hotel Group is proud to offer the following benefits:MedicalVisionDental401KImmediate pay- earned wage access!Vacation timeSick timeHoliday payBonus opportunitiesBrand-specific employee discountsLong term/short term disabilityLife insurancePrimary responsibilities:Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in houseEnsure that rooms (day use) are listed in the computer as dirty in order for housekeeping to cleanExplain and provide any promotional items to each guest checking inExplain various hotel amenities such as free breakfast, spa, fitness center, voice mail, etc. to guestsDocuments any new commercial customer checking in so that a new account can possibly be openedInquires why rooms are blocked and asks maintenance to fix problem to unblockEnsures rollaway beds and cribs are where they are shown on computerResponds promptly to any guest inquiries or complaintsOffer alternate solution if guest demand cannot be metCovers other areas of hotel as neededDocument any guest accidents by completing the accident report formComplete the maintenance log whenever a complaint is reportedMaintain all areas of the front desk; clean and organizedTake the initiative to greet guests in a friendly and warm mannerOther duties as assignedEducation/experience:High school diploma/GED requiredPrevious experience in hospitality preferredCustomer service experience requiredExperience handling cash, credit card procedures, and use math conceptsAttention to detail and organizedKnowledge of the hotel layout, all amenities offered, and all procedures & organization.Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.