Customer Service Representative

Job Title

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Prepare quotations and process customer orders.
• Track orders from placement through delivery and provide customers with order updates.
• Coordinate with our manufacturing team in China, warehouse staff, and logistics providers to ensure on-time delivery.
• Maintain accurate customer and order records in the ERP system.
• Assist the sales team with customer requests and daily administrative support.
• Coordinate domestic shipments through UPS, FedEx, LTL carriers, and other transportation providers.
• Resolve customer concerns and provide after-sales support.
• Perform other duties as assigned.

Qualifications

• Associate's or Bachelor's degree preferred.
• Strong verbal and written communication skills in English.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Excellent organizational and multitasking skills.
• Detail-oriented with strong problem-solving abilities.
• Customer service, order processing, logistics, or international trade experience is a plus.
• Experience with ERP systems (such as Odoo, SAP, or NetSuite) is preferred.

What We're Looking For

• A positive attitude and strong customer service mindset.
• Ability to work independently and as part of a team.
• Strong time management and organizational skills.
• Willingness to learn and grow in a fast-paced environment.
• Reliability, professionalism, and attention to detail.

What We Offer

• Competitive salary.
• Health insurance and other benefits (based on company policy).
• Paid holidays and paid time off (PTO).
• Training and career development opportunities.
• A collaborative and supportive work environment.
• The opportunity to grow with an expanding international company.