Member Service Manager - MetroWest

Member Services Manager

Financial Freedom Happens Here and it starts with YOU. At FAIRWINDS Credit Union, we're more than a workplace; we're a team on a mission. As a Member Services Manager at our MetroWest branch, you'll lead and develop a team of frontline Member Service Representatives (MSRs), ensuring exceptional service, smooth operations, and consistent delivery of "The FAIRWINDS Way." This role is ideal for someone who thrives in a leadership capacity and is passionate about empowering both members and teammates.

Your Role in Our Mission:

• Serve as the team lead for all teller line functions, including scheduling, performance monitoring, and on-the-job training
• Act as the Manager on Duty in the absence of the Branch or Assistant Branch Manager, handling opening/closing responsibilities and end-of-day balancing
• Oversee daily operations of the teller line and serve as the first point of contact for operational inquiries
• Execute coaching and development activities to help team members meet or exceed performance expectations
• Utilize cross-selling and relationship-building strategies to recommend FAIRWINDS products and services tailored to member needs
• Serve as the primary custodian of credit union assets, perform internal control procedures, and assist with or serve as ATM custodian
• Support members with account inquiries, service needs, and transaction assistance
• Process teller transactions, maintain a cash drawer, and provide services including money orders, official checks, savings bonds, and safe deposit boxes
• Live and model The FAIRWINDS Way values in everything you do

What Makes You a Great Fit:

• Proven leadership in a financial institution
• Strong knowledge of teller operations, branch procedures, and regulatory compliance
• You're a motivator and mentor, passionate about developing others and creating a high-performing team
• Excellent interpersonal and problem-solving skills
• Ability to balance service, operations, and performance goals in a fast-paced environment
• Detail-oriented with a commitment to accuracy, integrity, and accountability
• A genuine passion for helping others achieve financial success

A Culture of Care and Reward:

You give your best, and we give back with a comprehensive and meaningful rewards package:

• Enjoy 11 paid holidays and generous paid time off to recharge and reset
• Build your future with a 6% 401(k) match
• Receive a $700 annual contribution to your Health Savings Account
• Access our comprehensive maternity leave program to support growing families
• Stay covered with medical, dental, vision, disability, and life insurance
• Grow your career through leadership development, tuition assistance, and advancement opportunities
• Earn rewards for financial wellness through our Debt Free Club and Dave Ramsey's SmartDollar program
• Thrive in a purpose-driven, people-first culture where your impact matters

This is more than your next job. It's your next step in changing lives; starting with your own!

About FAIRWINDS Credit Union

At FAIRWINDS Credit Union, Financial Freedom Happens Here. Headquartered in Orlando and proudly serving members for over 70 years, our mission - changing members' lives on the journey to Financial Freedom - drives everything we do, with a clear vision: Members financially free. Through The FAIRWINDS Way, we champion a culture of integrity, accountability, and teamwork, and we're nationally endorsed by The Dave Ramsey Show as a trusted provider of financial wellness. Recognized as one of Forbes' 2024 Best-in-State Credit Unions and one of Orlando Business Journal's Best Places to Work, FAIRWINDS is a top workplace where your purpose matters and your growth is supported every step of the way!