Restaurant Server

Job Title

Server

Job Purpose

Preparing restaurant tables with special attention to sanitation and order. Attending to patrons upon entrance to the restaurant. Presenting menus, serving, and helping patrons select food/beverages while ensuring the best guest experience.

Essential Job Functions and Responsibilities

Safety and Environmental Performance

• Ensuring that all applicable safety regulations are communicated and adhered to by personal example
• Support full hotel compliance with safety rules to further our goal of zero (0) accidents and encouragement of reporting and correcting near misses
• Adhere to SOPs and other work procedures as required to ensure guest satisfaction and consistent service is delivered to our patrons
• Immediately report all injuries to Loss Prevention, as well as the manager on duty

Job Responsibilities

• Support the vision, mission, and service standards of the Galt House Hotel by providing positive, consistent service that exceeds guest expectations
• Taking food and beverage orders using suggestive selling techniques
• Accurately conveying special requests or allergies to the kitchen
• Establish rapport with guests to build loyal and satisfied customers
• Interact with guests in a friendly/fast manner
• Present menu, answers questions, and suggest food and beverage items
• Detailed knowledge of both food and beverage menu selections, including major ingredients, appearance, texture, quality standards, garnish, and presentation methods
• Accurately total, process, and collect payments from guests to include, but not limited to, using the point-of-sale system
• Clean and reset tables immediately after guests depart
• Input orders into the pos system and ensure transmission of food orders are verified by the kitchen
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and at whatever time of day
• Maintain complete knowledge of:
• Table/seat/station numbers, room capacity, hours of operation, proper table set-up, and Restaurant dress code.
• All liquor brands, beers, and non-alcoholic selections, correct glassware, and garnishes in the restaurant.
• The characteristics and description of every wine/champagne by the glass and major wines on the wine list.
• Performs all duties and maintains knowledge of all standards and procedures
• Follows all safety, health, and sanitation guidelines
• Be familiar with all Hotel services/features and local attractions/activities
• Complete opening and closing side duties as assigned
• Guide the activities of the assigned Steward/Busser to ensure optimum service to guests
• Other duties as assigned

Qualifications

• High School Diploma or GED
• Legal age to serve alcohol
• Attention to detail
• Basic mathematical skills
• Excellent written and verbal communication skills
• Fluency in English verbal and non-verbal
• Basic computer skills
• Ability to suggestively sell restaurant menu items, beverages, and wines

Working Conditions

• Performing under various temperature conditions
• Operating outdoors and indoors
• Heavy lifting
• Standing for extended periods
• Walking long distances
• Under variable noise levels
• Required to wear a company-provided uniform when applicable
• Working around moving machinery/heavy equipment
• Slippery and uneven walking surfaces

Physical Requirements

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

• Must be able to lift and carry or otherwise move 25 pounds regularly
• Must be able to move safely over uneven or slippery surfaces in confined spaces
• Must be able to see and respond to dangerous situations
• Remain in a stationary position for 8 hours throughout the work shift
• Must have a good sense of balance, be able to bend and kneel
• Must have the ability to communicate with guests, management, and co-workers using verbal and written forms of communication