Supervisory Medical Support Assistant

Supervisory Medical Support Assistant

The Supervisory Medical Support Assistant (MSA) serves in Community Care, Referral Coordination, and is responsible for the day-to-day operations of the Referral Coordination Initiative scheduling process. The incumbent plans and directs consult scheduling activities and has full supervisory responsibility for a Lead Advanced Medical Support Assistant (AMSA) and multiple Advanced MSAs.

Major duties include, but are not limited to:

• Plans, organizes, and directs consult scheduling activities and the daily operations of the Referral Coordination scheduling process.
• Assigns and evaluates the work of subordinate staff and ensures patient service needs are met.
• Resolves complex problems affecting patient services, scheduling operations, and workflow.
• Identifies educational and training needs of subordinate staff and ensures appropriate staff development.
• Evaluates employee performance and takes appropriate disciplinary action when necessary.
• Makes final decisions regarding selections for subordinate positions.
• Evaluates new products, equipment, and systems and makes recommendations to improve operations.
• Extracts and analyzes data and prepares reports in support of performance measures for senior management.
• Monitors workload, backlogs, deadlines, and other operational issues and elevates non-routine or highly technical problems as appropriate.
• Communicates and collaborates with physicians, registered nurses, and other allied health professionals to support effective patient care and administrative operations.
• Maintains the confidentiality and security of sensitive patient and administrative information.
• Provides courteous, tactful, and respectful service to patients, visitors, staff, and other customers and handles conflicts constructively and appropriately.

Work Schedule: Monday-Friday, 8:00AM-4:30PM

Telework: Not Available

Virtual: This is not a virtual position.

Functional Statement #: 60816F

Relocation/Recruitment Incentives: Not Authorized

Permanent Change of Station (PCS): Not Authorized

US Department of Veterans Affairs