Lead Concierge

Lead ConciergeTakes a lead role in overseeing the Concierge Team Members. Provides a positive first impression to all who enter the community. Provides an overview of community information to those inquiries in support of sales and marketing efforts. Responds to incoming calls and provides clerical support to all departments. This is a non-exempt, hourly role reporting to the Business Operations Director.Schedule: Full-time, Monday-Friday (8:00 am - 4:00 pm)Salary: $21.00 - $24.00 HourlyResponsibilities and Duties:Schedules Concierge Team Members to ensure appropriate front desk coverageAssigns daily task and ensure completion of tasksAssists the Business Operations Director and Sales Counselor with special projectsEnsures appropriate office supplies are on handCoordinates maintenance of all office equipmentAnswers and screens all incoming calls in a courteous and professional mannerReceives and processes mail for the communityMaintains and updates log of emergency phone numbers and resident emergency face sheetsMonitors security alarms, resident emergency call system, and front door securityOrders and maintains appropriate office suppliesAssists the Business Operations Director in administrative tasks as assignedParticipates in and attends all in-service training as scheduledEnsures compliance with all Federal, State, and local regulations, as well as community policies and proceduresOther duties as assignedQualificationsHigh school diploma preferredStrong interpersonal skills and capable of relating to a variety of people and personalitiesExperience working with the senior populationProficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applicationsPhysical Abilities:While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.Additional InformationBenefits Offered (Full Time):Health Insurance: Medical/Rx, Dental, and VisionAncillary Benefits: Life Insurance/AD&D, Short Term Disability and Long-Term disabilityBasic Life & Accidental Death & Dismemberment (AD&D) InsuranceFSA (Commuter/Parking)Employee Assistance Program (EAP)401(k) Retirement with Company MatchPaid Time Off (PTO) and HolidaysTuition ReimbursementOther Compensation Programs:Employee Referral BonusResident Referral BonusEqual Opportunity Statement:Monarch Communities and Brandywine Senior Living is an Equal Opportunity Employer. We comply with all applicable federal, state, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees.