Housing Case Manager

Job Description

Job Description

Housing Case Manager

Essential Services

Damien Center Values

Dignity-Collaboration-Accountability-Access-Quality-Innovation

Founded in 1987, Damien Center is Indiana’s oldest and largest AIDS service organization (ASO) and serves more than 8,000 individuals living with or at risk for HIV through a comprehensive, innovative approach to care and prevention. Our purpose is to be a trusted partner in providing services, education and advocacy for all people living with or at risk for HIV and any person seeking a safe and welcoming home for care. Our services include care coordination, clinical and pharmacy services, mental health, housing, and nutrition. 

Position Summary:  

The Housing Case Manager provides comprehensive support to individuals and families experiencing chronic housing instability. This role delivers intensive, client-centered case management aimed at promoting long-term housing stability and enhancing overall quality of life. The Housing Case Manager collaborates closely with internal interdisciplinary teams and external partners within the Marion County Continuum of Care. The position requires strong communication and conflict resolution skills, a solid understanding of grant compliance and budgeting processes, and a commitment to person-centered, trauma-informed care.

Duties and Responsibilities:

This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. 

• Maintain an active caseload of individuals and families experiencing housing insecurity.
• Conduct comprehensive assessments of clients’ situations, including safety risks, housing needs, and support systems.
• Develop and implement individualized service plans in collaboration with clients, focusing on long-term stability goals. 
• Assist clients in locating affordable, equitable, low barrier housing opportunities.
• Conduct regular home visits and wellness checks to monitor housing stability and safety.
• Provide guidance and support to clients in navigating the housing application process, including completing documentation and addressing barriers to housing.
• Offer eviction prevention support including lease education, conflict resolution, and landlord mediation.
• Connect clients with internal and community resources and supportive services, such as legal assistance, counseling, childcare, employment assistance, and mainstream benefits.
• Collaborate with clients to develop personalized safety plans that address their immediate safety concerns and minimize the risk of future harm.
• Support skill-building in areas such as budgeting, life skills, and daily living. 
• Advocate on behalf of clients to access resources, navigate systems, and ensure continuity of care.
• Maintain accurate and confidential client records, documenting all interactions, assessments, service plans, and progress toward self-determined goals. 
• Compile up to date statistical data as required by funding sources, regulatory agencies, and organizational policies.
• Attending departmental and organizational training for professional growth opportunities.
• Perform housing inspections and HUD required documentation such as habitability and rent reasonableness.
• Complete check requests for approved expenses.
• Attending all required organizational and community-based meetings. 
• Other duties assigned as needed. 

Education and/or Experience:

High School Diploma/GED required. Bachelor’s degree in social work, Psychology, Human Services, or related field preferred. Knowledge of Permanent Supportive Housing, housing First, harm reduction, and trauma-informed care models preferred. Experience working with individuals experiencing mental health and substance use barriers preferred. Familiarity with housing subsidy programs (e.g., HUD, HOPWA, Section 8) and fair housing laws preferred. Bilingual in Spanish/English preferred, but not required. 

*Work or lived experience may substitute for education requirements on a case-by-case basis. 

Knowledge, Skills, and Abilities:

Possess superior organizational and administrative skills. Excellent interpersonal and communication abilities. Excellent computer skills in a Microsoft Windows environment. Ability to work independently and achieve high standards of productivity, achieving deadlines, and with superior product results. Strong calendaring, organizational, and document management skills are required. Proactive approach to solving problems and communicating to leadership. Knowledge of office management systems, procedures, and office equipment required. Excellent time management skills and ability to prioritize work. 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required.  Reasonable accommodations may be made for individuals with disabilities to perform the essential functions.  The individual in this role must display the highest level of integrity and confidentiality. The individual should have effective communication skills, attention to detail and organization, and flexibility and adaptability. The individual will also maintain knowledge of trends in their area of responsibility.

Physical Demands:

The physical demands described here are general representations of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, talk, and hear. The employee frequently is required to use hands to touch and handle objects. The employee frequently stands or walks.
• The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision and the ability to adjust focus.

  Work Environment:  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made for individuals with disabilities to perform the essential functions. Remote work is on a case-by-case basis and must be approved by the supervisor. 

• Office setting, with sustained use of a computer.
• The noise level in the work environment is minimal to moderate.
• Individuals should maintain personal and professional competency and work to create an environment of courtesy, respect, inclusion, and positivity in all interactions both internal and external to the organization.

FLSA Status: Hourly, Full-Time, Non-Exempt              

Leader: Housing Program Manager 

Salary: $24 hourly

Benefits:  

• 150 hours of PTO in the first year followed by 195 hours per year moving forward.
• 12 paid holidays
• Medical coverage options include a PPO plan or a HDHP. 
• Dental & Vision plans
• Health Saving Account or Flexible Spending Account
• Dependent Care Flexible Spending Account
• Employee Assistance Program
• 403b Retirement Account with 5% matching and 100% vesting after 90 days
• Life Insurance @ 2 times the annual salary
• Voluntary Life Insurance Plan including spouse and child coverage options
• Short- & Long-Term Disability Plans
• Premium Subscription to the CALM APP which assists with anxiety, stress & other mental health challenges
• Professional Development Opportunities
• Tuition Assistance
• Annual performance review that includes an annual performance-based salary increase

Protecting our team members, clients, volunteers, and community partners is an integral part of how we ensure our continued work with the clients we serve.  As a condition of employment, Damien Center requires team members to be vaccinated against influenza and receive a tuberculosis skin test (or chest x-ray) annually, barring an approved religious or medical exemption. 

Damien Center is an Equal Opportunity Employer

Damien Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, family status, ethnicity, national origin, age, disability, marital status, amnesty, status as a covered veteran, other legally protected status, or genetic (including family medical history) information.

Damien Center complies with applicable federal laws and with all state and local laws governing non-discrimination in employment in every location in which Damien Center has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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This position description does not constitute a contract of employment or guarantee of any terms or conditions of employment.  Damien Center employees are employed on an at-will basis. Nothing in this position description restricts Damien Center’s right to assign or reassign duties and responsibilities to this position at any time.