Business Process Analyst

Role Overview As Business Process Analyst, and as a part of the Maintenance Management Operations Support team within Operations Support Services, you will support enterprise work management by promoting consistency, improving system effectiveness, and enabling efficient operational execution. In this role, you will serve as a Maximo Work Management subject matter expert, addressing system and process issues while helping streamline workflows and reduce inefficiencies. You will partner with Operations, IT, and Business Support to enhance system usability, maintain data integrity, and support a more efficient workforce, with a focus on standardizing practices and leveraging system capabilities to simplify work. Responsibilities and Expectations Analyze existing business processes; assist with developing sustainable, repeatable, and quantifiable business process improvements. Create and coordinate process improvement opportunities, research and develop operational standards and procedures that focus on enhanced safety, increased efficiency, and reduced costs. Apply data analysis and technological skills to fulfill data analysis requests, produce metric reports, and support business decisions using data. Lead multiple company partners to ensure organizational alignment and project success. Drive development of change management activities. Resolve work management and compliance support tickets to ensure timely and effective execution of maintenance processes. Provide training, coaching, and guidance to system users to support proper execution of work management processes and standards. Maintain data integrity by managing equipment and asset information across systems, drawings, and other sources of record. Other duties as assigned. Education and Experience Required: Bachelor’s degree in Business, Engineering or related major and seven (7) years of experience OR High School Diploma/GED and nine (9) years’ experience in data analysis, project management, process improvement, or other related experience. Other Requirements Demonstrate excellent organizational and interpersonal skills with safety as the utmost priority. Proficiency in Microsoft Office Applications and general PC skills. Preferred: Proficiency with analytics languages (e.g., SQL, Python) and platforms (e.g., Power BI, Microsoft Access, Oracle). Preferred: Proficiency with process mapping and value stream mapping. Travel up to about 25%. Benefits Strong pay plus an annual incentive program. Hybrid work for most office roles, plus real flexibility in many field positions. Medical, dental, and vision coverage with options that fit your life. 401(k) with company match and an annual company contribution. Paid time off, including company and floating holidays. Paid parental leave (up to six weeks per parent), plus fertility and adoption support. Advanced AI tools and resources to help level up and work smarter. Clear paths to grow your career, with a strong culture of promoting from within. Tuition reimbursement and support for continuing education. HSA and FSA options. Company‑paid life insurance and disability coverage. Employee stock purchase plan. Domestic partner benefits. Employee resource groups, wellness support, paid volunteer time, and company matching for causes you care about. Eligibility and benefits are governed by the terms of the applicable plan or program document, which can be amended or terminated at any time. Williams is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis protected under applicable discrimination law. For more information, visit #J-18808-Ljbffr