Bellstaff

Bellstaff Team Member

The Sonnenalp Hotel is looking for a full-time seasonal Bellstaff team member to deliver exceptional guest experiences as part of our Guest Services team.

Wage: $12.14/hour, plus tips

Application Deadline: Hiring will occur on a rolling basis. Applications will be accepted until September 1st or until the positions are filled.

Primary Purpose of Position

A Bellman is to extend the highest level of personalized service to all guests and patrons.

Essential Duties and Responsibilities

• Greets guests as they arrive and introduces them to the Front Desk agent to facilitate check-in procedures.
• Assists guests with any questions they may have and directs them to their desired destination. Accompanying the guest rather than merely pointing their destination is preferred.
• Serves guests in every possible way, exhibiting a friendly and positive attitude to ensure an enjoyable and relaxing stay.
• Controls traffic at the front of the hotel and parking garage.
• Assists guests with luggage to and from rooms.
• Assists in advising guests of all in-house venues and activities.
• Responsible for guest long term storage needs.
• Delivers and picks up guests misc. needs or items.
• While assisting in the guests check-in to room, orients them to the room's and the hotel's amenities.
• Performs frequent cleaning/maintenance on bell carts.
• Maintains accurate key control including sign-in and out of all keys and radios.
• On occasion, will be required to transport guests to and from local locations.
• Maintenance and cleaning of hotel vehicles. Responsible for keeping vehicles fueled.
• Assists Business Center in storing of items received or shipped as needed.
• Assists Activities Center in transportation of guests to golf course, biking tours etc.
• Assists Concierge with various duties as required i.e bike rentals, flower deliveries, messaging etc.
• Performs additional duties as defined by Front Office or other departments.

Education/Experience

• Minimum of 1 year Customer Service experience.
• Able to operate all makes of automobiles. Valid driver's license with no previous violations.
• Strong organizational skills

Recommended Skills and Qualifications

• Minimum of 1 year Customer Service experience.
• Good physical condition, able to carry heavy loads.
• Excellent communications skills, attention to detail, ability to "think on your feet", and must be well organized as well as personable & polite.
• Ability to work a flexible schedule

Essential Physical Requirements

• Ability to stand and walk for a full length shift, up to 12 hours
• Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Able to handle objects weighing 50-65 lbs routinely

Benefits

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes