Customer Service Associate

Customer Service Representative$21–$24 per hour + Commission | Full-Time | New Hope, MN | In-Office Current Shift Available: Monday - Friday | 12:30 PM - 9:00 PM | $21-$24 per hour Base Pay: $21–$24 per hour, based on experience and qualifications, plus commission opportunities.About the Role: At Legendary Home Services, our Customer Service Representatives are more than order takers—they're the first impression of our company. You'll answer inbound calls from homeowners, understand what they need, build trust, and confidently turn those conversations into booked appointments. We're looking for someone who is professional, personable, quick on their feet, and motivated by results. This is a fast-paced, performance-driven role with $21–$24/hour base pay plus commission, so strong performance is recognized and rewarded.About Us: Legendary Home Services is Minnesota's go-to provider for home maintenance and improvement. As the proud parent company of Blue Ox Heating & Air, Paul Bunyan Plumbing & Drains, and EarlyBird Electric, we bring decades of experience and a commitment to legendary service into every home we serve.What You'll Do:Answer inbound calls with confidence, empathy, and professionalismAsk the right questions to understand each customer's needsBuild trust and confidently guide customers toward booking an appointmentSchedule HVAC, plumbing, electrical, drain, and sewer servicesHandle questions and objections while keeping conversations natural and customer-focusedAccurately document customer information and appointment detailsWork closely with dispatch and field teams to create a seamless customer experienceMeet individual and team goals for booking, quality, and customer experienceUse coaching and feedback to continuously improveWhat We're Looking For:Previous customer service, call center, inside sales, scheduling, hospitality, or other customer-facing experienceAn excellent communicator who sounds confident and professional on the phoneSomeone who can connect with customers and comfortably ask for the appointmentStrong multitasking, problem-solving, and computer skillsDependable, positive, and motivated to performComfortable with goals, coaching, and measurable resultsHigh school diploma or equivalentWhy Legendary Home Services?$21–$24/hour + commission Medical, dental, and vision benefits, including fully employer-paid options 401(k) with company match Paid training and ongoing coaching Opportunities for advancement as Legendary continues to grow A performance-driven environment where great work is recognized and rewarded Legendary Home Services is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law. Plumber of Phoenix, L.L.C.