BDC Sales Representative

Automotive Bdc RepresentativeWe are currently looking for a motivated member to join our Business Development Center. Successful candidates will have ability to multi-task, be a team player, and have a pleasant personality. If you are looking to further your career with an established and respected automotive dealership organization, join our team at Malloy Ford of Charlottesville!As an Automotive BDC Representative, you will be directly responsible for monitoring following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required. If you are experienced in giving exceptional customer service, have excellent communication skills, and want to build a career as a BDC representative working with exciting new products, we look forward to talking with you!Automotive BDC Representative Benefits:Competitive hourly pay starts at $15-$25/hr (depending on experience) + bonus structureHealth, dental, and vision insurance401(k) retirement plan with company matchPaid time off and holidaysOngoing training and career development supportEmployee discounts on vehicles, parts, and serviceAutomotive BDC Representative Responsibilities:Use interpersonal skills to build rapport with customers and set appointments for sales departmentsRespond promptly and professionally to internet leads, phone calls, and live chat inquiries, ensuring satisfaction and increasing sales opportunitiesMake outbound calls to follow up on unsold leads, missed appointments, and prior customer interestUse CRM software to manage customer data, track communications, and schedule appointmentsFollow custom scripts, email templates, and best practices to communicate consistently and effectivelyNurture leads who aren’t yet ready to buy with follow-up outreach and check-insCollaborate with sales, service, and management teams to coordinate handoffs and ensure lead qualityMaintain a high level of product knowledge and dealership offeringsDeliver an exceptional first impression that reflects the Malloy Auto brandAutomotive BDC Representative Qualifications:At least 2 years of previous customer service / BDC/ call center experience is requiredPrevious sales experience, including inside sales, outside sales, retail sales is a plusSteady work history and the commitment to starting a new careerOutgoing personality with expertise at developing relationships (i.e., a “people person")Strong computer and CRM skillsAbility to learn and work within dealership systemsExcellent verbal and written communication abilitiesHighly organized with strong attention to detail and follow-throughAutomotive experience is a plus but not requiredWe are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.