Senior Quality Assurance Manager

Position Title Senior Quality Assurance Manager Location Remote (In the U.S) Other Considerations U.S. Citizen or Permanent Resident (Required). This position is contingent upon contract award. Position Summary The Quality Assurance Manager is responsible for the development and maintenance of QA processes, procedures, and protocols, ensuring the highest standards of quality are met across all products and services within a strategic project with the Department of Veterans Affairs impacting over millions of veteran users. In this role you will lead a team of QA professionals, collaborate with cross-functional teams, and continuously improve processes to enhance the overall customer experience. Responsibilities Develop and implement comprehensive QA policies and procedures Oversee all aspects of quality assurance, including planning, implementation, and monitoring Lead and mentor the multi-disciplinary testing and QA team to ensure high performance and professional development Collaborate with product development, engineering, and operations teams to ensure quality standards are met Conduct regular audits and reviews to identify areas for improvement and ensure compliance with standards Analyze data and metrics to identify trends and drive corrective actions Ensure alignment with VA policies, TRM standards, Section 508 requirements, and federal government frameworks Oversee functional, regression, integration, performance, and user acceptance testing across multiple workstreams Qualifications 10 Years of Experience in a similar QA role Bachelor's degree in engineering, Computer Science, Information Systems, or relevant degree (Bachelor's degree can be substituted with 8 years of additional relevant experience) Experience in creating and implementing detailed plans to ensure overall quality of all IT products, systems, and services Experience in resolving all project or program release problems, triage, escalations, and taking corrective action Experience in assuring the viability, functionality, and effectiveness of essential tools Strong leadership and team management skills Test automation, tools, and strategy competencies Risk and defect management including incident response In-depth understanding of quality assurance principles and practices Proactive problem solver with a focus on continuous improvement Excellent time management and organizational skills Commitment to upholding the highest standards of quality tailored to VA’s technical and regulatory environment Working Conditions Standard business hours are Monday through Friday. Occasional extended or weekend hours may be required based on operational needs. Must have reliable internet service that allows for effective telecommuting. Benefits Sprezzatura offers a comprehensive and flexible benefit package to include: Medical, Dental, and Vision Health Savings Account (when enrolled in eligible plan) with Company contribution Company paid Life, Accidental Death, Short-term & Long-term Disability Voluntary Accident, Hospital Indemnity, & Critical Care Insurance Voluntary Medical & Dependent Care Flexible Spending Accounts Accrued Paid Time Off & Company Paid Holidays 401(k) Retirement Plan with Company match Work Authorization Sprezzatura participates in E-Verify and will provide the federal government with your I-9 information to confirm that you are authorized to work in the U.S. Company Background Sprezzatura is a mission-driven, Service-Disabled Veteran-Owned Small Business (SDVOSB) that thrives at the intersection of technology, innovation, and impact. We specialize in secure, scalable, and human-centered digital solutions that accelerate government transformation. Our work spans DevSecOps, health IT modernization, intelligent automation, benefits delivery, and digital communications. We partner with agencies ready to evolve—delivering not just strategy, but measurable execution. Rooted in operational excellence and driven by curiosity, we help our clients navigate complexity with clarity—turning ambitious ideas into real-world outcomes. No buzzwords. Just impact. EEO Statement Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic. Applicants have the right to discuss, disclose, or inquire about compensation without retaliation. Reasonable accommodations are available for qualified individuals with disabilities. This job description is not intended to be an employment contract and does not guarantee employment for any specific duration. #J-18808-Ljbffr