Managed Service Specialist

Welcome to Mann IT, where we lead the charge in IT managed services! Our innovative and comprehensive solutions empower organizations to thrive in the digital era. With a commitment to kindness and customer satisfaction, our team of skilled customer service technicians is dedicated to excellence and innovation. 

Position Overview: 

Join the Mann IT family as a Managed Service Specialist and be the hero our clients need! If you're a proactive, tech-savvy individual who loves solving problems and making people smile, this is the perfect role for you. Dive into a world where you'll tackle on-site troubleshooting, handle help desk tickets like a pro, and take on exciting projects. Plus, you'll get to learn and master new technologies, including the latest in cybersecurity tools and strategies. 

Your Superpowers: 

1. Client Interaction: 

• Be the friendly face our clients can count on, listening with empathy and patience. 

• Communicate tech stuff in plain English, without the jargon, and be ready to explain things multiple times if needed. 

• Celebrate the diverse backgrounds and skills of our clients, making them feel confident and respected. 

1. On-Site Installations: 

• Perform superhero-level on-site installations of hardware, software, and network systems. 

• Ensure seamless integration of cutting-edge technologies with existing infrastructures. 

1. Help Desk Support: 

• Respond to help desk tickets with lightning speed and efficiency. 

• Troubleshoot hardware and software issues remotely or on-site, minimizing client downtime. 

• Follow our easy-to-use procedures for ticket, time, and expense entries. 

1. Technical Documentation: 

• Keep meticulous records of your on-site installations and configurations. 

• Provide detailed and clear reports and updates to clients and internal teams. 

1. Team Collaboration: 

• Work with our dynamic team to solve complex technical puzzles and create innovative solutions. 

1. Training and Education: 

• Offer basic training to end-users on shiny new IT systems and technologies. 

• Stay on top of industry trends to contribute to our company's ongoing development and security initiatives. 

1. Physical Requirements: 

• Lift and carry up to 20 pounds of equipment (channel your inner superhero!). 

• Perform tasks that may require bending, stooping, and reaching. 

• Occasionally climb ladders and use lift equipment. 

• Spend most of the day standing while on-site. 

• Complete other exciting tasks as assigned by management. 

Qualifications: 

• Minimum of 1 year of experience in IT support, on-site installations, and help desk functions. 

• Proficient in troubleshooting hardware and software issues using RMM and other MSP dashboard tools. 

• Familiarity with PSA software for managing time and tickets (e.g., ConnectWise, AutoTask). 

• Strong knowledge of operating systems, networks, and IT security. 

• Excellent communication and interpersonal skills, with an emphasis on patience and humility. 

• Ability to work independently and as part of an awesome team. 

Perks: 

• Unlimited vacation! That's right, take the time you need to recharge and come back ready to rock. 

• Unlimited Sick and Mental -because we believe that when you’re at your best, both mentally and physically, you can do your best work. Take the time you need to recharge and come back stronger, knowing that your health always comes first.

A Quick Note About Timing:

We might not have an exact opening with your name on it today—but that doesn't mean we won’t tomorrow. We’re actively building a pipeline of talented people we can call on as our team grows. Think of this as your chance to get on our radar early. If you’re a good fit, we’ll keep the conversation going!

Mann IT is an equal-opportunity employer. We celebrate diversity and encourage candidates from all backgrounds to apply. Ready to embark on this adventure with us? Apply now and let's make IT magic together!