Hospitality Coordinator

Hospitality Coordinator Pineville Rehabilitation & Living Center – Pineville, NC Full-Time Create Meaningful Experiences. Make Every Resident Feel at Home. Pineville Rehabilitation & Living Center is seeking a compassionate, energetic, and customer-focused Hospitality Coordinator to join our team. In this important role, you will help ensure every resident, family member, and visitor feels welcomed, supported, and valued throughout their stay. As the Hospitality Coordinator, you will serve as a key point of contact for residents and families, helping coordinate services, address concerns, and create a positive experience from admission through discharge. If you have a passion for customer service, relationship-building, and making a difference in the lives of others, we'd love to meet you. Why Join Pineville Rehabilitation & Living Center? Certified Great Place to Work for Four Consecutive Years Supportive and collaborative leadership team Opportunity to make a direct impact on resident satisfaction and quality of life Meaningful work in a rewarding healthcare environment Career growth and development opportunities Position Summary The Hospitality Coordinator works closely with residents, families, nursing staff, and facility leadership to ensure residents' needs are met and their stay is as comfortable and enjoyable as possible. This role focuses on enhancing the overall resident experience while providing exceptional customer service and support. Key Responsibilities Welcome and assist newly admitted residents and their families. Meet regularly with residents to ensure needs, concerns, and preferences are addressed promptly. Provide information regarding facility services, programs, activities, and daily events. Coordinate resident requests and assist in obtaining personal care items and amenities. Develop and maintain positive relationships with residents, families, visitors, and staff. Assist with planning and coordinating special events, celebrations, meetings, and resident engagement activities. Serve as a resident advocate and help facilitate communication between residents, families, and departments. Monitor resident satisfaction and work proactively to enhance the overall customer service experience. Support various administrative and customer service initiatives as assigned. Qualifications Minimum of two years of customer service, hospitality, guest services, healthcare, or related experience preferred. Exceptional interpersonal and communication skills. Strong organizational and multitasking abilities. Ability to problem-solve effectively and handle concerns with professionalism and compassion. Proficiency with Microsoft Office and general computer applications. Positive attitude with a genuine desire to help others. Ability to work independently while collaborating effectively with a team. Ideal Candidate We are looking for someone who is: Compassionate and resident-focused Friendly, approachable, and professional Organized and detail-oriented Skilled at building relationships and creating positive experiences Passionate about serving seniors and their families If you're ready to make a meaningful impact while working with a team that truly values its employees, apply today and discover why Pineville Rehabilitation & Living Center continues to be recognized as a Great Place to Work. #J-18808-Ljbffr