Route Service Technician

Job Description

Job Description

Aire-Master is a market leader in the Scent Marketing & Odor Control industry. We are looking for a motived individual who wants to be part of our team as a Service Route Technician!

As a Service Route Technician with Aire-Master, you will service your own route and customer base by installing, troubleshooting, and maintaining Aire-Master equipment at customer locations. You will have the responsibility of organizing and completing your route every week, addressing specific customer requests, and new installations.

We will give you the tools and training to make on-site decisions pertaining to sales or customer satisfaction with the guidance of our Operations Manager.

Candidates must have a good driving record, strong work ethics and integrity. Prior experience in route service/sales is preferred, but we will train the right individual who has the desire to learn and grow.

Job Responsibilities

Responsibilities of the Route Technician include:

-Organize the weekly service route and stocking your vehicle with necessary supplies

-Operate company provided vehicle safely, efficiently and in accordance with all applicable motor vehicle laws and company policies and procedures.

-Perform on-site service to the customers within the service route

-Meet with decision makers at each location to establish and maintain strong business relationships

-Answer customer questions or concerns

-Solve any customer issues

-Assess each customer’s needs for opportunities to up sell

-Collect payment of cash accounts

-Establish and maintain excellent relationships with customers.

-Adhere to uniform and grooming policy as defined within company policy.

-Meet with the Manager at the end of each day to debrief and check for additional assignments and priorities

-Assist with other projects or tasks as assigned

-Install, troubleshoot, and maintain Aire-Master equipment at customer locations

Knowledge, Skills & Abilities

We aim for 100% customer satisfaction and retention, and our Service Route Technicians are the driving force behind that goal. As a Service Route Technician you must be entirely committed to excellence in customer service, be a great relationship manager with flawless work ethics and an inherent passion for a job well done. Our customers look forward to each service event because of the business relationship our Technicians have built with them.

Additional requirements for the Route Technician include:

-Excellent written and verbal skills

-Proficiency with computers, text editing and mobile devices

-Strong time management and organizational capabilities

-Excellent driving and route mapping skills

-Good physical shape capable of exerting continuous effort, climb on step ladder, carry and maneuver items overhead up to 15 lbs.

-Ability to work independently as well as within a team

-Self-motivated and driven to increase knowledge of Aire-Master products and share that knowledge with customers

-Ability to provide regular and predictable attendance

-Ability to comply with workplace conduct standards

-Valid Class C driver’s license issued within the state of workplace with a history of no more than one moving violation, no suspensions or not at fault accidents within the last three years, and no DUI/DWI within the past seven years

-Must be at least 21 years of age

-Ability to pass a background check, MVR check and drug test

-Bilingual skills are a plus

Education & Experience

-High school diploma; some college or a college degree is a plus

-Minimum 3 years work experience of which at least 1 year in customer service, sales and/or entrepreneurial and 1 year in route sales and/or delivery

Benefits

-Paid holidays

-401(k) with match and paid time off after a year.

-Company vehicle and devices provided.

Equal Opportunity Statement

Aire-Master is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Aire-Master provides scent marketing and odor control services! We make places smell great!

Company Description

Aire-Master provides scent marketing and odor control services! We make places smell great!