Retail Keyholder

At GameStop, we are committed to providing exceptional service and delivering the latest andgreatest ingaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries ofwhat'spossible. Whetheryou'rea hardcore gamer or just starting out,we'vegot something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

With moderate supervision, the Retail Keyholderassiststhe store management team in executing and supervising all store activities. They provide outstanding guest service experiences within a sales culture thatutilizeselements of GameStop's Circle of Lifebuy, sell, trade, and reservation business model. This position ensures products are easily accessible and purchasable, boosts sales by sharingproductand gaming knowledge with guests,maintainsa clean and organized shopping environment, and fosters guest loyalty and repeat business.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Provide best-in-class guest service: promptly greet guests, respond to guest questions/concerns promptly, effectively, and courteously, assist guests in meeting their video gaming needs, inform guests about special promotions and the trade-in program, recommend additional items as appropriate, apply all selling behaviors during each transaction, and express gratitude to every guest for choosing GameStop. Prioritize guests over tasks anddemonstratethis commitment by circulating throughout the store.
• Support the overall shopping environment, including visual and operational elements, and nurture guest relationships that lead to sales and repeat business.
• Process guest purchases and returns accurately via the Point-of-Sale (POS) computer system, ensuring top-notch guest service.
• Address guest comments or questions in person or on the phone, answering phone calls promptly, courteously, and professionally to ensure every guest receives top-notch guest service.
• Promote GameStop’s unique guest benefits, such as the new title reservations program and the Pro Rewards guest loyalty program.
• Ensure that all areas of the store, including restrooms, are clean, organized, and merchandised according to company guidelines. Ensure all store fixtures and equipment are in proper working order.
• Safeguard company assets through effective inventory control and loss prevention practices, includingscamawareness, safety best practices, andmaking bankdeposits asrequired.
• Conduct store inventory counts, stock/restock merchandise on shelves and fixtures, and move products from thestock roomto the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.
• Support store management in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
• Count, balance, and reconcile daily businesstransaction totalsaccurately in the POS system. Ensure that all closeout paperwork for daily business transactions and bank deposit slipsarecompleted correctly and accurately.Assist management in ensuring the store has sufficient cash and change for sales transactions.Make daily bank deposits following established guidelines.
• Check shipments for discrepancies or shortages and record any discrepancies in the POS system. Report any discrepancies to the Store Manager / Store Manager 2/AssistantStore Manager as needed.
• Process defectives/recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
• Visually inspect associates' and leaders' packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Sales Associates in the absence of management.
• Consistently adhere to GameStop policies and procedures, including, but not limited to, all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
• Follow all opening and closing procedures.
• Observe associate performance and providetimelyandappropriate feedbackto the store management.

QUALIFICATIONS*

• Must provide proof of identity and eligibility to legally work in the United States.
• Mustbe at least 18 years old.
• High school diploma or equivalent required.
• At least 1 year of retail sales, guest service, and/or management experience preferred.
• Video game knowledgepreferred.
• Must be able to work alone, stand, and move throughout the store unassisted for up to 10 hours per day.

REQUIRED JOB SKILLS AND ABILITIES

• Exceptional guest service skills.
• Provide genuine and friendlyassistanceto every guest during each visit.
• Demonstrate clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
• Work in a fast-paced, rapidly changing environment.
• Meet associate performance expectations, including attendance, professional dress, and grooming requirements.
• Operate the POS computer system and properly complete the required paperwork.
• Possess basic math skills (addition, subtraction, multiplication, division) and alphabetizing skills.
• Self-motivation and ability to work as a team to complete necessary tasksin a timely manner.
• Problem-solving skills and judgment abilities.
• Follow instructionsfurnishedin written, oral, or diagram form.
• Deliver bank deposits following loss prevention safety guidelines.
• Worka flexible schedule, including extended hours/days as necessary, including nights, weekends, and some holidays. Minimum of 3 days/week availability.
• Remain effective under pressure and handle stress in a manner that is acceptable to others and the organization.
• Bend, stoop, reach with arms/hands, climb ladders, and lift merchandise weighing up to 30 lbs. from ground level to a minimum height of 4 feet.
• Stand and move throughout the store unassisted to provide guest service or perform tasks in any part of the store for up to 10 hours per day.

Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStopprovidesequal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genderidentityand expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilitiesin accordance withthe Americans with Disabilities Act and applicable state and local law.

*Certain state-specific exceptions may apply. This position accepts applications on an ongoing basis.

Disclaimer: GameStopprovidesequal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genderidentityand expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilitiesin accordance withthe Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigningadditionalduties consistent with the position’s purpose.

Benefits: Full-time store positions at GameStop are eligible toparticipatein incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.