Information Technology Specialist I

Salary : $6,602.00 - $8,426.00 Monthly
Location : City of Hemet, 445 E. Florida Ave., Hemet, CA
Job Type: Full Time
Job Number: 25/26-052
Department: Information Technology
Opening Date: 06/04/2026
Closing Date: 6/11/2026 5:00 PM Pacific


THE CITY
**THE CITY OF HEMET IS AN EQUAL OPPORTUNITY EMPLOYER**
The City of Hemet is excited to invite motivated, tech-savvy, and service-oriented candidates to apply for the position of Information Technology Specialist I . This is an excellent opportunity for individuals looking to launch or grow their career in public-sector technology while making a real impact in the community.

As an Information Technology Specialist I, you will provide essential support to City staff across multiple departments, helping ensure that critical systems, hardware, and software remain reliable, secure, and efficient. From troubleshooting technical issues and assisting with network operations to supporting end users and learning new technologies, every day brings new challenges and opportunities to expand your skills.

If you are eager to learn, passionate about problem-solving, and excited to be part of a collaborative team dedicated to excellent customer service, this entry-level IT role is the perfect place to build your professional foundation. Join us as we innovate, modernize, and support the systems that keep Hemet running strong.

Take the next step in your IT career and apply today-your future in technology starts here!
Summary Description

ESSENTIAL FUNCTIONS
Essential functions, as defined under the Americans with Disabilities Act may include, but are not limited to the following characteristics, duties, responsibilities, knowledge, skills and other characteristics:
These functions may not be present in all positions in multiple position classes. When a position is to be filled, the essential functions will be noted in the announcement of position availability.
Coordinate activities with City departments and other agencies involving the City's local and wide area network and telephone systems to ensure hardware/software compatibility and compliance with established policies, goals, and objectives; monitor and maintain systems and standards for network security, directory structure, IP addressing, database design, backup, recovery, and storage.
Design, administer, and coordinate user access, user rights, and control network servers, systems, and software programs; design, develop, and modify programs for computer applications; install, repair, and maintain computer equipment, network systems, and software programs and upgrades; customize installed software to the specific requirements of the department.
Maintain and document software to ensure proper licensing and storage; monitor and maintain computer maintenance and repair contracts; maintain and document the network layout, setup, protocols, and procedures; record network testing and diagnostic actions; analyze and evaluate new applications and systems to identify opportunities and/or improved performance for service, delivery methods, and procedures; confer with knowledgeable associates and vendors to make recommendations for procurement.
Interface computers to peripheral equipment; evaluate, troubleshoot, diagnose, and resolve computer hardware, software, network, related equipment, and communication connectivity problems; determine when service calls are needed; oversee and maintain work orders and notify users of disposition; run related reports.
Evaluate and recommend computer hardware an software products; conduct preventative maintenance on network computer equipment and systems; respond to inquires and provide technical assistance for computer hardware, software, and telephone equipment and usage; install, repair, and maintain end user telephone equipment; develop and implement policies, procedures, and standards relating to computer, telephone, and related technologies, produce and distribute a variety of statistical data, reports, computer printouts, etc. as necessary.

Knowledge, Skills and Abilities
Working knowledge of strategies and testing of computer system programming and networking; TCP/IP over Ethernet networking; Microsoft and Novell operating systems; network software and strategies; and principles and techniques; techniques and procedures pertaining to installation and maintenance of vendor software and data communication systems; common office productivity and data processing programs; data storage and access methods and data base management systems; methods, principles, and practices as related to municipal operations and information systems; and the operation and care of computer and telephone equipment.
Ability to organize resources, schedules, and personal skills to efficiently carry out tasks as required; analyze and define problems, and conceptualize practical computer solutions; and operate, maintain, and repair computer hardware; conduct studies, analyze data, draw sound conclusions, and make recommendations; exercise sound judgement within established policy guidelines; organize and maintain accurate records of activities and projects; prepare comprehensive verbal and written reports; deal constructively with conflict and develop effective resolutions; communicate effectively both orally and in writing; establish and maintain cooperative working relationships.
MINIMUM QUALIFICATIONS

Education and/or Experience:

Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Example combinations include: equivalent to an Associate Degree from an accredited college or university with major course work in data processing or a closely related field, with emphasis on microcomputer systems and programming and one (1) year of professional microcomputer systems and programming experience with systems similar to those used by the City of Hemet. Two (2) years of increasingly responsible experience in computer and communications systems and local and/or wide area network management and administration is preferred.
Certification/License:

Possession of a valid and appropriate California Driver's License, and maintain a satisfactory driving record.
As the field of information is constantly changing, the incumbent in the position is required to maintain and update knowledge base as needed to stay current on IT issues. This may include obtaining and maintaining various certificates, attending training classes, furthering college education, reading publications designed for the IT sector and joining professional IT organizations.

Supplemental Information
PHYSICAL WORKING CONDITIONS

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing statistical reports and data using a computer keyboard. Additionally, the position requires near and far vision in written reports and work related documents. Acute hearing is required when providing phone and personal service. The need to lift, drag and push files, paper, documents, and equipment weighing more than 25 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.
Environment

Standard office setting with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may travel from site to site, interact with upset customers, interpreting and enforcing departmental policies and procedures.
Selection Process

All properly completed applications will be reviewed and the most appropriately qualified individuals will be invited to continue in the selection process. The process may include any combination of a written exam, oral board interview, and/or skills assessment to further evaluate job-related qualifications. Candidates who successfully complete the selection process will be placed on an eligibility list which will remain valid for a minimum of six months.
Note: Prospective employees will undergo, and must successfully pass, a background reference check (including fingerprinting) and a medical examination. Drug screening may be required.
RESUMES WILL NOT BE ACCEPTED IN LIEU OF COMPLETED APPLICATION FORMS BUT MAY BE ATTACHED.
CANDIDATES WHO REQUIRE REASONABLE ACCOMMODATION IN THE SELECTION PROCESS SHOULD STATE THEIR NEEDS IN WRITING WHEN SUBMITTING AN APPLICATION PACKAGE.
THE PROVISIONS IN THIS BULLETIN DO NOT CONSTITUTE AN EXPRESSED OR IMPLIED CONTRACT. ANY PROVISION CONTAINED IN THIS BULLETIN MAY BE MODIFIED OR REVOKED WITHOUT NOTICE
Hemet Mid-Managers Association
Benefits Summary
(Updated January 2026)
The following is a summary of the provided benefits to full-time employees in the Hemet Mid-Managers Association unit. For further information, please refer to the Hemet Mid-Managers Association MOU.
Retirement: The City contracts with the California Public Employees Retirement System (CalPERS).

• Classic Members: 2.5% at 55 Formula; 1959 survivor benefit; final compensation based on single highest year; employee contributes 8% (no Social Security deduction).
• PEPRA (New) Members: 2% at 62 Formula; 1959 survivor benefit; final compensation based on a three-year average; employee contributes 50% of total normal cost, currently 8% (no Social Security deduction).

Medical Coverage:

• The City contributes 100% of premium for employee only coverage on the City's Kaiser plans.

Plan Year 2025/2026
(September 2025- August 2026)
Dental & Vision Coverage:

• The City pays 100% of the premium for dental & vision coverage for employees and their dependents.

Life & Long-Term Disability Insurance:

• The City pays 100% of the premium for a term-life insurance policy of $50,000.
• The City pays 100% of the premium for long-term disability insurance.

Deferred Compensation:

• The City contributes 2% of monthly salary.
• Deferred compensation plan contribution of $125 per month in lieu of retiree medical benefits. (Applies only to employees eligible for the retiree medical benefits.)

Educational Reimbursement:

• The City will provide up to $2,250 per calendar year, subject to terms set forth in the Management/Confidential Resolution.

Leave Accruals:

• New Exempt Employees earn up to the following amounts of leave:
  • 248 hours per year of PTO (Personal Time Off)
  • 8 hours per month Sick Leave
  • 12 paid Holidays & 2 floating holidaysper year
• New Non-exempt Employees:
  • 144 hours per year of PTO
  • 8 hours per month Sick Leave
  • 12 paid Holidays & 3 floating holidaysper year
  • Up to 80 hours per year of Compensatory Time in lieu of overtime

Bilingual Pay:

• The City will provide $100 per month for eligible assignments based on the City's needs for bilingual skill and successful completion of a test.

Auto Allowance:

The City will provide $500 per month to eligible management positions


Uniform Allowance:
The City will provide $1500 annually (For Public Safety Dispatch Supervisor only)
Note: The provisions of this summary do not constitute an expressed or implied contract. Any provision contained in this summary may be modified or revoked without notice. The types and levels of employee benefits provided, including City contributions toward benefit costs, are subject to change as a result of periodic contract negotiations between the recognized employee association and the City of Hemet.
01


Please be sure to answer the supplemental questions thoroughly and accurately. Applicants are responsible for clearly, completely, and accurately identifying their qualifications. Please do not indicate "see resume". The rating of the supplemental questions may determine your application status and/or rank on the eligibility list. I have read and understand the statement above concerning submission of supplemental questionnaire responses.

• Yes
• No

02


Do you possess, or have the ability to obtain, prior to appointment, a Class C valid Driver's License.

• Yes
• No

03


What is the highest level of education you have completed?

• High School / GED
• Associate Degree
• Bachelor's Degree
• Master's Degree
• Doctorate/Doctoral Degree

04


What personal skills and abilities do you have that you feel would qualify you for this position?
05


Describe your customer service experience as it relates to assisting difficult, upset or irrational people, in person or on the phone.
06


Please describe your experience as it relates to this position. Provide specific details, dates, agency name and title of the position held.
07


Describe in detail your experience performing problem determination and resolution, and troubleshooting hardware, software, and telecommunications systems. Include in your response employer(s), job title and dates of employment. If you have no relevant experience, please type "None".
08


Please describe how you have been able to establish and maintain effective working relationships with peers and others (supervisors, support staff, customers, etc.) utilizing excellent communication and interpersonal skills. In addition, please identify the specific skills that are necessary to maintain positive and effective working relationships. Provide at least one example of how you have used these skills in the workplace.
09


Please describe any formal training or certifications you have attended/received.
10


CERTIFICATE OF APPLICANT: I certify that all statements and information provided in this application and any attachments are true, and I understand that any false or misleading statements or omissions of material facts may forfeit right to employment considerations by the City of Hemet.

• Yes
• No

Required Question