Loan Advisor (Part Time)

What's Under the Hood DriveTime Family of Brands includes Bridgecrest, one of the country's leading auto finance servicers, managing roughly $30+ billion in receivables and helping customers across a wide credit spectrum stay on the path to vehicle ownership. Responsibilities of the Job (Or Better Known as, Your Next Destination) Collect past due payments and negotiate payment plans while maintaining positive relationship with customers. Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals. Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days). Educate, negotiate with, and build relationships with customers to influence them to make needed payments. Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact. Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership. Contact, or attempt contact with, customers who are delinquent. Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, Oversee all overdue accounts with help of automate systems and computers. Assist customers with debt repayment plans; including modifications and deferments, Listen to customer's story and determine if debt can be collected. Utilize computer systems to handle skip tracing. Maintain positive working relationships with the Loan Servicing team. Knowledge, Skills and Abilities (The Good Stuff) You’ll know or quickly learn the ins and outs of the Fair Debt Collections Practices Act, so every customer conversation stays compliant and above board. You’re coachable — you take training and feedback in stride and roll with changes to process, scripts, or call flow without missing a beat. You handle sensitive customer and account information with discretion and care. You’re a natural negotiator, comfortable walking customers through their options and finding solutions that work for everyone. You stay cool under pressure, bringing patience and empathy to every call — even the tough ones. You’re motivated by goals and take pride in hitting your monthly Collection, Call Time, and Quality Assurance targets. Requirements (What You Need to Get the Job Done) High School Diploma or GED 2+ years of experience in collections, financial services, and/or phone-based sales, customer service or customer relations Contact center experience in the financial services industry preferred Ability to pass a drug test and background check. Perks Full medical/dental/vision 401(k) Tuition reimbursement Wellness program Competitive pay Game room In-house gym Social events Employee rewards PTO for full- and part-time employees. Anything Else? Great Place to Work Certified, recognized for diversity, culture, leadership, and workplace health. Hiring is contingent on background and drug screening. Equal Opportunity Employer. At the DriveTime Family of Brands, we don’t just sell cars - we create opportunities, improve lives, and have fun doing it. Through DriveTime, Bridgecrest, SilverRock, and GoFi, we’re shaking up the pre-owned car industry with fresh ideas, cutting-edge tech, and over 20 years of know-how. From matching the right customer with the right vehicle to making financing simple, we put people in the driver’s seat - literally. We’re headquartered in Tempe, AZ, and Dallas, TX, but our impact stretches nationwide. No matter where you are, you’ll find a team that works hard, laughs often, and celebrates big wins together. Think career growth with a side of camaraderie, innovation, and plenty of high-fives. If you’ve got DRIVE, love solving challenges, and want to make a real impact, your next adventure starts here. Buckle up - your career journey with us is about to take off!

• LifeatDriveTime Hey Job Seekers: We want to make sure you’re safe while looking for your next opportunity with the DriveTime Family of Brands. We have been made aware of scams out there where people are pretending to be recruiters from our team. These scams might offer fake jobs, ask for your personal info, or even request payment, none of which is legit. Here’s what you need to know: We never charge fees at any point during hiring. Official emails from us will come from @drivetime.com or through our virtual assistant Emma View email address on click.appcast.io. Job offers are only made after a formal interview and from an actual employee of DriveTime Family of Brands. How To Stay Safe: Don’t share your info with anyone who hasn’t been verified. If something feels off, reference the above to make sure you are communicating with our team. Don't share any banking information with anyone via a message or text. Thanks for keeping an eye out and helping us keep the DriveTime Family safe!
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