Patient Services Associate

Job Summary

The Patient Services Assistant performs nursing, phlebotomy and patient care tasks under the general supervision of a professional nurse. Collects and processes blood and other laboratory specimens, performs EKG tracings, and maintains related records. Communicates and collaborates with other health care team members while attending to personal needs, safety, and comfort of patients.
Performs a variety of other duties to assist staff, such as transporting patients and maintaining equipment and supplies.

Duties & Responsibilities

Demonstrates competency in performing clinical care and assessing appropriate behavior of newborns and adults.
Provides personal care assistance to infants and adults consistent with the specific standards of care; provides basic teaching to adult patients, including bathing, dressing, and feeding of infants; assists with technical procedures;
Obtains blood specimens on adults by performing venipunctures and skin punctures on inpatients and outpatients and obtains heel-sticks on newborns in normal nursery.
Performs specimen collection and record keeping associated with phlebotomy as well as reports results.
Performs electrocardiograms on adults.
Provides support for unit-based escorts/transports of patients, specimens, supplies and equipment and other resources.
Prepares/checks equipment and supplies and utilizes resources and materials in a safe and efficient manner.
Organizes work, communicates changes, sets priorities in collaboration with staff nurse and/or Nurse Manager-Designee based on patient care needs and unit activity.
Communicates and collaborates with other members of the health care team.
Supports unit-based Quality Assurance activities and maintains hospital and departmental philosophy/policies/procedures, objectives, clinical care standards, safety, environmental, and infection control standards.
Demonstrates sensitivity to patient's comfort and privacy and responds in an appropriate and courteous manner to verbal and non-verbal needs of patients, family and visitors, and hospital personnel.
Integrates service excellence standards in all day-to-day activities and communications with customers and responds to their feedback by direct action and/or communications with management staff.
Maintains confidentiality of patient and unit-care data.
Participates in educational programs and in-service meetings.
Performs other job-related duties as requested by supervisor.

Requirements

High school graduate or equivalent and completion of an approved Nursing Assistant Training program and phlebotomy course required. Must maintain a current R. I. Department of Health CNA license and CPR certification, and must hold certificate of completion of phlebotomy training program. Good telephone, interpersonal and writing skills essential, along with demonstrated ability to accurately relate technical information. Must be at least 18 years old. Must be proficient in the English language.

About Us

Care New England Health System (CNE) and its member institutions, Butler Hospital, Women & Infants Hospital, Kent Hospital, VNA of Care New England, Integra, The Providence Center, and Care New England Medical Group, is a trusted, integrated health care organization that fuels the latest advances in medical research, attracts the nation's top specialty-trained doctors, hones renowned services and innovative programs, and engages in the important discussions people need to have about their health and end-of-life wishes. Care New England is helping to transform the future of health care, providing a leading voice in the ongoing effort to ensure the health of the individuals and communities we serve.

Americans with Disability Act Statement: External and internal applicants, as well as position incumbents who become disabled must be able to perform the essential job-specific functions either unaided or with the assistance of a reasonable accommodation, to be determined by the organization on a case-by-case basis.

EEOC Statement: Care New England is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Ethics Statement: Employee conducts himself/herself consistent with the ethical standards of the organization including, but not limited to hospital policy, mission, vision, and values.