Mechanical Claims Adjuster II

Job Description

Job Description

Join our team and be part of something truly transformational!

We Are Different

CareGard Warranty Services, part of Automotive Financial Group (AFG), has been redefining the automotive protection industry since 1994. With over three decades of experience, we've established ourselves as a trusted leader in vehicle service contracts and protection products, partnering with dealerships, finance companies, and OEMs nationwide.

Our commitment goes beyond the products we offer. We believe in developing great people, delivering exceptional service, and building a culture rooted in trust, integrity, and excellence.

Excellence Is in Our DNA

At CareGard, we hire people who think like owners. Our team values initiative, accountability, innovation, and a commitment to excellence. We encourage our employees to take ownership of their work, embrace new challenges, and continuously develop their skills.

As we continue to grow, we're looking for individuals who lead with integrity, take pride in their work, and want to contribute to a culture where people and performance thrive.

About You

You are an experienced automotive professional with extensive hands on mechanical repair and diagnostic experience, strong technical knowledge, and at least two (2) active ASE certifications (A1 through A8). You have a thorough understanding of automotive systems, mechanical failures, diagnostic procedures, and repair processes, allowing you to confidently investigate mechanical breakdowns, interpret diagnostic findings, and evaluate repair recommendations.

You bring strong analytical and problem solving skills, attention to detail, and the ability to apply your mechanical expertise to support accurate and timely claim decisions. You communicate technical information clearly, work effectively both independently and collaboratively, and approach each claim with sound judgment, professionalism, and a commitment to exceptional customer service.

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Duties and Responsibilities 

• Investigate, evaluate, and settle claims, excluding major assemblies, by applying automotive technical knowledge and sound judgment to ensure fair, accurate, and timely resolutions while contributing to a reduced loss ratio.
• Review and analyze claim data and repair orders to verify claim validity and ensure compliance with company policies and procedures.
• Document all claim interactions, research, verifications, and supporting information accurately within the claims management system.
• Collaborate with other departments, fellow claims adjusters, and management to identify solutions that support claim resolution and approval.
• Meet or exceed established performance metrics, departmental goals, and objectives to contribute to overall team success.
• Maintain current knowledge of client products, services, and promotions.
• Perform additional duties as assigned.

Qualifications:

• Ability to work onsite in Grapevine, TX, with occasional Saturday availability.
• Minimum of two (2) years of hands on automotive repair and diagnostic experience, including knowledge of heavy mechanical breakdowns.
• Must have at least two (2) active ASE certifications (A1 through A8).
• Strong knowledge of automotive systems, mechanical components, diagnostic procedures, and repair processes.
• Ability to apply automotive technical knowledge to investigate mechanical failures, evaluate repair recommendations, and support accurate claim decisions.
• Strong analytical, problem solving, and negotiation skills.
• Excellent communication skills with the ability to accurately gather and relay technical information.
• Excellent customer service skills.
• Ability to manage multiple priorities in a fast paced environment.
• Proficiency in Microsoft Word, Excel, Outlook, and computer based data entry systems.
• Ability to type at least 30 words per minute (WPM).
• Strong attention to detail with a focus on accurate documentation and record keeping.
• Demonstrated reliability, dependability, and accountability.
• Bilingual proficiency in English and Spanish preferred.

Benefits offered:

• Nine(9) paid holidays
• Paid time off (10 days during the first year)
• Medical, dental, and vision insurance
• 401(k) with company match
• Education and licensing assistance
• Employee recognition programs and company events

Compensation: Based on relevant automotive industry experience and technical qualifications.

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