Certified Nursing Assistant / Guest Services Associate

Certified Nursing Assistant/Guest Service Associate

Reports To: Operations Manager

Location: Glendale, CA

Classification: Non-Exempt, Full-Time

A Certified Nurse Assistant/Guest Services Associate is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.

Responsibilities and Initiatives

• Ensure safety and security of recuperative care facility.
• Respond to guest requests.
• Perform room checks daily.
• Ensure that all guests are greeted and provided with a detailed orientation.
• Maintain accurate record keeping and activity reports.
• Conduct daily facility and equipment inspections.
• Develop rapport with guests and garner guest feedback.
• Facilitate and monitor guest meals and kitchen duties.
• Respond to and provide positive intervention encounters for guest concerns.
• Attend all meeting and trainings as scheduled.
• Execute recreational activities as assigned.
• Measure and record vital signs accurately of guests as directed by LVN Medical Coordinator (MC) and report vital signs back to the LVN MC.
• Record vital signs, guest tasks, and guest interventions in database.
• Assist guests with basic activities of daily living such as but not limited to: setting up meals and meal time place setting, pushing a wheelchair up/down ramps or over and around barriers, assisting with changing adult incontinence pads/diapers/briefs and assisting with hygienically cleansing guests, showering or bathing set up and minimal assistance with cleansing, putting on or taking off clothing, providing stand by assist for ambulation safety, and other assistance with basic activities of daily living as directed by the medical staff or facility director.
• Assist MC, MA, or Social Services with calling to arrange appointments or transportation for guests as directed by the medical staff, operations manager, or facility director.
• Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities and within CNA scope of practice.
• Always follow NHF policies and procedures.