Housekeeping Lead

Housekeeping Supervisor

This position is responsible for the immediate supervision of housekeeping staff in keeping the hotel, casino and office areas in a clean and orderly condition for the Shooting Star Casino, Hotel & Event Center. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority.

Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. Our Star Service expectations include being:

• WELCOMING – Make every person feel invited and accepted
• PROACTIVE – Anticipate Guest needs
• UNIQUE – Create a one-of-a-kind experience at every opportunity
• RESOURCEFUL – Resolve the need
• COMPLETE – Take care and close

Performs supervision, training, development and performance of assigned staff to retain a motivated, professional workforce for Shooting Star Casino, Hotel & Event Center.

• Communicates job responsibilities and performance expectations to assure mutual understanding of desired results.
• Assesses Team Member performance, provides positive and constructive feedback including formal counseling guides on an ongoing basis to reinforce desired results.
• Identifies training and/or development opportunities that will assist the Team Member in achieving enhanced job performance and/or career objectives.
• Conduct room inspections to identify quality of room cleanliness according to established standards.
• Documents any deficiency through proper procedures.
• Complete and forwards work orders to all necessary locations.
• Completes cart sheets & all reports assigned.

Cleans and sanitizes guest rooms to enhance the guest experience at Shooting Star Casino, Hotel & Event Center.

• Performs overall cleaning and sanitation of hotel rooms, including dusting, washing, vacuuming and mopping/wiping of walls, ceilings, woodwork, carpets, and furniture according to checklist.
• Rotates mattress encasements, pillows & pillow encasements, shower curtains and bedding according to schedule and guest needs.
• Inspects guest rooms for left items. If guest items are found notify Dispatch/Housekeeping Supervisor and log items. Return lost and found items to the Housekeeping Office or Security based on item value.

Ensures guest rooms are properly stocked with amenities to ensure a comfortable stay at Shooting Star Casino, Hotel & Event Center.

• Replenish supplies such as drinking glasses, paper supplies, toiletries and maintain record of items going into the room.
• Report any missing items from hotel rooms.
• Stock, clean, and organize carts, counts, folds and carries linens.
• Monitor and maintain inventory carts & in storage area.
• Maintain cleanliness of carts, cart rooms & other storage areas.
• Inspect rooms for cleanliness prior to changing occupancy status.

Cleans office areas assigned to enhance the overall experience and enlighten the guests stay

• Clean office according to schedule.

Professionalism

• Maintain guest and Team Member confidentiality
• Maintain a clean and professional appearance while on duty.
• Adhere to departmental uniform policy.
• Attend all mandatory meetings and training as assigned.
• Complete reports as required.

Performs other duties and responsibilities as required or assigned.

EDUCATION & EXPERIENCE

High School Diploma or General Education Diploma (GED) preferred plus a minimum of 1-year related experience and/or training.

Certificates, Licenses & Designations

Must meet the requirements as prescribed by the Tribal-State compact for Gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Knowledge of and skill in using a personal computer and related software.
• Knowledge of Hotel policies and procedures regarding housekeeping.
• Skills in basic math including addition, subtraction, multiplication, division, fractions, percentages, and decimals.
• Skill of receiving a message, understanding the intended message and giving feedback to ensure Team Members and guests expectations are met.
• Ability to prepare written materials such as correspondence, reports and evaluations.
• Ability to constructively evaluate the work of others and provide feedback.
• Ability to read and interpret documents such as procedure manuals, safety rules, and operation and maintenance instructions.
• Ability to work cooperatively within a group to make the work of the group successful and effective.
• Ability to follow procedures and give attention to detail.
• Ability to frequently stand for long periods of time (up to 8 hours).
• Ability to frequently walk for long periods of time (up to 8 hours).
• Ability to frequently stoop or bend.
• Ability to frequently squat.
• Ability to frequently climb step stools.
• Ability to frequently lift, carry, push and pull over 50 pounds.
• Ability to read, write and understand the English language.
• Ability to operate vacuum.

WORKING CONDITIONS

• Frequent exposure to moderate noise level.
• Frequent exposure to cigarette smoke.
• Occasional exposure to blood borne pathogens.
• Frequent exposure to dust, dirt and debris.
• Frequent exposure to hazardous chemicals, solutions and solvents.

Note: Job Descriptions are not exhaustive lists of all skills, responsibilities, or efforts associated with a job. They reflect principal job elements essential for performing the job and evaluating performance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.