Advanced Services Engineer 1

Key Responsibilities

Technical Leadership:
-Consults written technical documentation while learning to provide guidance to customers, under supervision.
-Develops foundational understanding of Oracle technologies, products, services, and best practices, and relevant industry trends and advancements.
-Completes assigned development tasks to learn to support optimizations or efficiency efforts (e.g., automation, streamlined processes, elimination of redundant effort) under leadership.

Service Delivery:
-Learns to take ownership of basic reactive remote or onsite technical assistance requests in chosen technical specialty as suggested by senior colleagues.
-Assists customers with basic installations and configuration of software products, under supervision.
-Reviews and abides by lessons learned post-project to refine approach for technology implementation or project.

Global Customer Engagement & Education:
-Supports customer relationships by addressing technical needs and assisting in solution delivery to meet operational goals, with guidance.
-Learns to understand product features, upgrades, and patches to be able to provide education to customers regarding best practices for technology stability, maintainability, upgradeability, and performance.
-Attends customer meetings to support senior colleagues in gathering technical input, as needed.

Technical Design & Documentation:
-References and contributes to customer deliverables and documentation to help customers implement solutions.
-Performs problem analysis and investigation, providing documented technical solutions ready for customers to implement, test and maintain, with supervision.
-Attends solution design reviews with senior engineers.
-Learns about design trends and existing tools to begin supporting solution quality and maintain relevance.

Influence & Collaboration:
-References and contributes to customer deliverables and documentation to help customers implement solutions.
-Performs problem analysis and investigation, providing documented technical solutions ready for customers to implement, test and maintain, with supervision.
-Attends solution design reviews with senior engineers.
-Learns about design trends and existing tools to begin supporting solution quality and maintain relevance.

Innovation & Business Development:
-Begins to observe how customer feedback is used and learns from others how product alignment informs services and engagement.
-Learns to leverage customer insights to identify new service offerings and engagement methods.
-Learns to identify sales opportunities for additional services for customers by aligning Oracle capabilities with evolving customer requirements.
-Learns to deliver presentations and observes client consultations to build understanding of solutions.
-Begins developing technical knowledge to understand the value proposition and its customer impact; observes discussions on contracts under threat.



Core Responsibilities

Collaboration & Partnership:
-Collaborates with team members to better understand expectations and contribute to shared objectives. Builds basic understanding of business, stakeholder, and/or customer needs to provide support with guidance.

Continuous Improvement:
-Begins to identify ideas to increase the efficiency and effectiveness of processes, protocols, and workflows with guidance.

Planning & Execution:
-Completes assigned tasks and monitors timelines and/or budgets to ensure the timely completion of work in accordance with project requirements. Follows direction to prioritize work and adjust to shifts in resources or timelines.

Problem Solving:
-Follows standard procedures to identify and escalate issues to senior team members. Collects and reviews basic information to troubleshoot common errors.

Continuous Learning:
-Builds knowledge and learns new skills aligned with industry trends and best practices as directed. Incorporates feedback and participates in training to improve skills.