New Product Introduction Program Manager

Company Description

Omega Electronics Manufacturing Services (EMS) combines over 18 years of experience delivering complex and dynamic EMS solutions to customers in Silicon Valley. With a focus on flexibility, customer service, and CGMP compliance, Omega EMS provides engineering, material management, manufacturing, and logistics solutions tailored to customer needs. Our comprehensive services include PCBA layout, DFM reports, supply chain development, NPI prototypes, testing, rework, and project management. By bridging the gap between small and large EMS providers, Omega EMS ensures both operational support and flexibility for consistent and accurate results. We are committed to being a reliable partner in delivering turnkey solutions for our clients.

Role Description

We are seeking a full-time New Product Introduction (NPI) Program Manager to lead and manage NPI initiatives at our San Jose, CA, facility. This on-site role involves coordinating cross-functional teams to deliver new products effectively and on time. Responsibilities include overseeing program schedules, facilitating communication among engineering, supply chain, and manufacturing teams, addressing risks, and ensuring compliance with quality standards throughout the product development lifecycle. The Program Manager will also develop and maintain relationships with internal and external stakeholders to drive project success.

Qualifications

• Strong Program Management and Project Management skills, with the ability to oversee complex workflows and ensure successful execution.
• Proficiency in Supply Chain Management to support material sourcing, procurement, and logistics coordination.
• Experience in Product Development processes, from ideation through prototyping and production release.
• Excellent Analytical Skills for data-driven decision-making and risk management throughout project timelines.
• Exceptional communication, leadership, and organizational skills to collaborate with cross-functional teams and manage deliverables effectively.
• Bachelor's degree in engineering, business, or a related field. An advanced degree or certifications (e.g., PMP) are advantageous.
• Background in electronics manufacturing, EMS, or high-tech industries is preferred.

Essential Duties and Responsibilities:

· Primary customer contact providing accurate, prompt, professional and courteous service in accordance with mutual expectations created through Sale Order delivery commitments or, if established, co-signed Manufacturing Service Agreements.

· Work with Sales, Engineering, Manufacturing, and Materials to insure necessary customer documentation is obtained, properly stored and distributed per established procedures.

· Support customer ECO’s managing both implementation and associated impact in terms of delivery and cost per established procedures.

· Quote Bill of Materials and purchase Bill of Materials once receipt of PO. Work with customer up front to identify problem parts along with possible solutions (alternate parts etc…)

. Put kits together after receipt from various vendors to send for manufacturing

. Track down shortages based on shortage reports provided by manufacturing

· Establish and change production priorities through the maintenance of Sale Order delivery dates, while measuring delivery performance to the original customer delivery commitment.

· Effectively use company systems to maintain and communicate real-time status of production in terms of cost, quality, and availability.

· Establish formal and informal communication processes with assigned accounts to maintain customer satisfaction when addressing complaints, concerns and product returns.

· Possible customer visits locally or via travel.

· Complete all other duties as assigned by management.

. Purchasing of materials.

Other duties may be assigned

Minimum Qualifications

• 5 to 10 years working in a Program, Projects or Customer Service environment within the CM or similar environment.
• Bachelor's degree is preferred.
• Must possess good working knowledge CM technology (specifically circuit board assembly)
• Ability to work under pressure and prioritize tasks
• Ability to multitask
• Must be able to read, write and speak English well enough to effectively accomplish the job
• Must have excellent communication skills with an emphasis on customer service for both email and telephone communication techniques

Skills

• Possess and demonstrate good team leadership skills
• Demonstrated ability to achieve goals and tasks utilizing others
• Must be organized and have excellent interpersonal skills
• Possess above average computer skill knowledge (MS Office: Outlook, Word, Excel, etc.)

Benefits

• Medical
• Dental
• Vacation
• Holidays
• 401K +match and Roth 401K

Salary is based on experience, $75K to $100K yearly