Retail Store Manager

Spectrum Store LeaderThis role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.Seeking a leader who thrives in a fast-paced retail environment? At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You'll work alongside the Market Manager to foster an inspired workplace where your coaching drives results. Your leadership will directly influence the success and growth of your store.How You'll Make an ImpactLead and motivate a sales team to exceed sales goals and operational standards while maintaining a clean and organized retail environmentRetain customers by building positive relationships, resolving escalations and leveraging listening and probing skills to address objections and present solutionsEnsure the store consistently aligns with Spectrum brand expectations and delivers outstanding customer careAssess sales behaviors and product knowledge, partnering with management to drive continuous improvement and change initiativesIdentify sales and system challenges, creating actionable plans to increase business opportunitiesProvide expertise on all store functions and Spectrum offerings, including pricing, promotions and service featuresMeet operational standards by managing store appearance, inventory and staffing levels to minimize lossesOnboard, train and retain top talent, creating schedules and fostering engagement through daily coaching and performance managementEnforce company policies and procedures, including inventory and cash management processesWorking ConditionsRetail environment with flexible hours, including weekends and holidays, with potential travel to other locations as neededAbility to lift up to 35 lbs. and stand for extended periodsUniform attire and appearance requiredWhat You'll Bring to SpectrumRequired QualificationsEducationBachelor's degree or equivalent work experienceExperience1-3+ years of management in sales or customer service retail environmentSkillsAbility to read, write and speak EnglishAbility to build effective partnerships across the organizationDemonstrate solid interpersonal, leadership, influencing and presentation skillsExperience in destination-style retail environmentProven ability to lead and motivate others in a sales-focused environmentComfortable with technology including mobile devices and video platformsProficient with computers and software applicationsAbility to prioritize, organize and manage multiple tasks or projectsAbility to manage change effectivelyAbility to make qualitative judgementsPreferred QualificationsExperience1+ years management experience1-3+ years of telecommunications or wireless experience3+ years sales or customer service experience3+ years' experience in destination-style retail environmentSkillsExperience implementing sales training and employee development programsAbility to identify sales trends and risks and communicate findings to managementProven capability in change managementHere, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.