Manager, Process Manager - Consumer Behavior Analytics

Overview Manager, Process Manager - Consumer Behavior Analytics

About the Team

Marketing and product innovation are the engines of growth at Capital One. To exceed rising customer expectations for personalized, seamless, and delightful interactions, we require a robust, unified, and accurate data foundation. The Consumer Behavior Analytics (CBA) team—situated within Enterprise’s Data, Assistance & AI (DA&AI)—plays a critical role in establishing and maintaining this foundation. 

About the Role

We are seeking a proactive and autonomous Manager, Process Management to oversee OneTag onboarding, L2 process management and drive optimization and automation across the CBA team. In this role, you will lead OneTag onboardings, maintain rigorous data quality standards, and transition manual workflows into scalable, automated solutions. Operating comfortably in ambiguous situations, you will build strong partnerships across CBA Product and Tech teams to ensure a well-managed platform and foster continuous improvement.

Key Responsibilities

• OneTag Onboarding: Manage intakes and support LOB onboardings to OneTag platform. Partner with the product team to drive onboarding process and UI enhancements.

• Strategic Tag Stewardship: Onboard tag stewards, define clear roles, and build strategies to turn stewardship into an active control for feature owners.

• Data Quality & Observability: Partner with product team to drive scaled data quality remediations across hundreds of teams at Capital One. Implement ongoing preventative and detective controls to ensure data integrity.

• Process Optimization & Automation: Transition manual workflows to scalable, automated structures (e.g., automated intake, lineage, AI-driven health surveys). 

Key Competencies

• Communicates Proactively: Engages in meaningful rituals with their team, leadership, and partners that provide visibility to progress, milestones, and barriers. Escalates critical information judiciously and responsibly to resolve conflicts.

• Presents Effectively: Exhibits the ability to craft and deliver a data-backed story to a wide range of stakeholders at the appropriate altitude. Can pivot and adjust communications in the moment and deliver messaging confidently across multiple mediums.

• Drives Consensus: Adeptly manages partners with divergent viewpoints, facilitating alignment and proactive problem-solving.

• Problem Solving: Handles ambiguity and structures strategic narratives independently, reducing reliance on leadership to establish starting structures. Actively applies structured problem-solving to shift personal and team workflows from manual execution to scalable, automated solutions.

• Job-Specific Skills: Consistently demonstrates accuracy and completeness in execution without shifting operational burdens to peers. Proactively drives enterprise frameworks, compliance workstreams, and network stewardship forward from end to end without needing continuous prompting.

Basic Qualifications:

• Bachelor’s Degree or Military experience

• At least 4 years of process or project management experience

• At least 1 year of people management experience

Preferred Qualifications:

• Lean, Six Sigma, Business Process Management certification or Project Management Certification 

• 5+ years of experience in Process management

• 5+ years of experience in Project management 

• 2+ years of experience in People management

• 1+ years of experience working with Product and Technology teams

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $122,100 - $139,400 for Manager, Process Management

New York, NY: $146,600 - $167,300 for Manager, Process Management

McLean, VA: $134,400 - $153,300 for Manager, Process Management

Riverwoods, IL: $122,100 - $139,400 for Manager, Process Management

San Francisco, CA: $146,600 - $167,300 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).