General Manager

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Base pay range

$80,000.00/yr - $85,000.00/yr

Description

As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties.

Job Overview

The General Manager is the single point of contact in the community, enhancing communication and overseeing the onsite staff and operations. The General Manager is responsible for overseeing the buildings projects and adhering to and executing the mission and vision of the Board and community.

Location

1101 Walnut Street, Kansas City, MO 64106

Your Responsibilities

• Provide leadership and direction in the development of short-term and long-range plans.
• Provide leadership to each board meeting, including agenda support, and written and oral reports. Provide summaries of each meeting with appropriate follow up.
• Develop recommendations for goals and action plans to achieve Board objectives.
• Make recommendations to the Board as to any potential changes.
• Lead annual goal setting.
• Support the activities of the various Board sub-committees.
• Encourage a seamless connection between the Board of Directors and committees.
• Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed.
• Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program.
• Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions.
• Perform building inspections of interior and exterior of property and prepare action plan for opportunities.
• In partnership with the Board, create and implement the annual working budget, subject to approval by the Board of Directors.
• Monitor and report on the monthly financial position of the association.
• Possess knowledge of all Community Governing documents and provide recommendations on revisions.
• Provide due diligence for the protection of client’s funds, property and assets against all reasonably foreseeable contingencies or losses.
• Review organization structure, job descriptions, and functions.
• Recruit, hire, train and supervise all community staff in accordance with the documented management plan, if applicable.
• Partner with public, private and volunteer organizations to provide community services when necessary.
• Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate.
• As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations.
• Identify, develop and implement programs to meet community needs.
• Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements.
• Attend and participate in professional group meetings. Stay abreast of new trends and innovations in the fields of community management and community programming.
• On-site visibility throughout the common areas and facilities.

Supervisory Responsibility

• On-site staff as applicable

Additional Responsibilities

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills And Qualifications

• Bachelor’s Degree in Business or related field from an accredited college or university, and three years of experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. Must have any state specific certifications and licenses or willing to obtain them within one year.
• A minimum of seven years of successful community management experience or equivalent professional experience in a related field, with at least 4 of those years responsible for a staff with a variety of expertise, background and job assignments.
• Management experience in a small or medium-sized organization including responsibility for more than one functional department or division preferred.
• Understanding of physical building management, Condominium law, financial planning and law affecting property management.

Essential Requirements

• Is committed to continual learning as evidenced by attendance at industry programs and industry and educational opportunities that enhance interpersonal skills.
• Display strong written skills and publish appropriate documentation as directed to create the legacy for the corporation; particularly in the area of operations, and relationship management.
• Directly interact with the staff of the association/community and the designated Board of Directors within the governance model for the purpose of advisement and ultimate implementation of Board directives.
• Possess budgetary knowledge and control for the purpose(s) of executing programs within the community as well as related activities that may be cost-shared for the benefit of the community.
• Display a community posture that positively represents the vision of the association/community.
• Effectively communicate to instill confidence in the homeowners that reside within the community as well as the public that may interact through designated programs.
• Intermediate knowledge of Microsoft Applications, especially Word and Excel.
• Must be goal minded and possess a self-starting drive to get the job done.
• Ability to listen to others, collaborate, and resolve conflict.
• Protect the confidential nature of the work as appropriate.
• Executive decision-making capabilities.
• Demonstrates good client interaction and visibility.
• Demonstrates effective oral and written communication skills.
• Organizational and time management abilities with the ability to implement and monitor progress for successful completion; working well under pressure and deadlines.
• Excellent problem solver; demonstrates ability to use creative alternatives.
• Working knowledge of legislation impacting property management.
• Works effectively with coworkers, clients, customers, and others by sharing ideas in a constructive and positive manner; addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Strong ethical practices.
• Must be present at the building in a full-time status (40 hours/week) and additional hours as needed.
• Must be able to operate a motor vehicle, possess a valid driver’s license and must not have a record of a revoked or suspended license.

Tools And Equipment Used

Computer and peripherals, standard and customized software applications and tools, and usual office equipment.

Physical Requirements

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25lbs.
• Must be able to sit for extended periods of time.
• Must be able to stand for extended periods of time.
• Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business.
• Must have finger dexterity for typing/using a keyboard.
• Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates.

Travel

• Within the Kansas City metropolitan area. Must possess a valid driver's license and insurance, and must not have a record of a revoked or suspended license as determined upon review of the motor vehicle driving report or record in accordance with applicable law.
• Must possess the minimum essential motor vehicle insurance
• Must have a personal vehicle that will be used for business purposes (mileage reimbursement provided).

What We Offer

As a full-time, exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and more. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.

Compensation

$80,000 - $85,000

Seniority Level

Director

Employment Type

Full-time

Job Function

Management and Manufacturing