Gas Reimbursement Coordinator
Verida Inc
Job Description
Job Description
SUMMARY: Responsible for the coordination and processing of gas reimbursement documents in accordance with established policies and procedures.
ESSENTIAL FUNCTIONS:
- Acts as the primary point of contact for Gas Reimbursement & Public Transportation related issues; ensure issues are resolved to member and/or Client satisfaction.
- Reviews and notifies Call Center regarding scheduling errors as they are related to GR & PT assigned trips for immediate correction and modification (i.e. GR Payee information, duplicate trips, date of service, mobility, multiple member trips, booking window, etc.)
- Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement & PT trip scheduling
- Manage same-day/next-day GR trips timely and appropriately
- Manages and reviews Public Transportation assigned trips
- Ensures Gas Reimbursement documentation & Public Transit passes are accurate and distributed in a timely manner
- Coordinate w/ POC for PT pass inventory to pull and receive PT passes as needed to distribute timely
- Manages daily reporting and processing of Gas Reimbursement documents
- Manage daily PT pass distribution for all active vendors
- Ensures PT passes are pulled and distributed accurately and timely for demand and standing order assigned members
- Act as liaison for escalated issues between members and the Claims and Finance dept.
- Provides feedback to Call Center leadership regarding the CSR staff concerning Gas Reimbursement trip processing.
- Maintains accurate, complete, and clean GR Payee database; updates member files w/ preferred GR Payee
- Assists with other duties as assigned
QUALIFICATIONS REQUIRED:
- 1-2 years of Customer Service experience in an inbound call center
- Computer literate with the ability to learn customer service software applications.
- Ability to type 40 wpm.
- Excellent written and verbal communication skills
- Ability to work independently or with a team
REQUIRED EDUCATION:
- High School diploma/GED
Vacancy posted 2 days ago
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