Business & Employee Development Coordinator

Yellowstone Local is a staffing and recruiting agency dedicated to supporting the skilled trades industry. We connect high-performing talent with growing home service companies across the U.S. Our clients, leaders in HVAC, plumbing, electrical services, and beyond, depend on skilled professionals to help drive their business growth. At Yellowstone Local, we take pride in matching the right people with the right opportunities, ensuring long-term success for both our clients and candidates.

Position Overview

Knights Plumbing & Drain is looking for a Business & Employee Development Coordinator who thrives in fast-paced environments and is fired up about helping people grow. In this role, you'll play a critical part in building training systems, supporting employee development, optimizing internal operations, and driving business initiatives forward. You'll collaborate directly with leadership to align people, process, and performance, all while helping a mission-driven company scale with heart.

Key Responsibilities

Employee & Office Development

• Coordinate training for CSR, dispatch, and administrative staff.
• Develop and maintain onboarding programs and growth pathways for office and field roles.
• Track employee performance, KPIs, certifications, and development milestones.
• Support employee coaching, ride-alongs, and personalized development plans.
• Organize meetings, training calendars, and internal development sessions.
• Help lead culture initiatives tied to company values, mindset, and personal growth.

Business Development

• Research and implement process improvements to boost service efficiency and customer experience.
• Support marketing initiatives by tracking campaign performance and coordinating content efforts.
• Assist with special projects like platform integrations, market expansion, and acquisition strategies.
• Create reports and insights to help leadership make strategic decisions.
• Ensure alignment between field, sales, and customer service departments.

Administrative & Operational Support

• Maintain SOPs, training binders, and development documentation.
• Support internal communication efforts and company-wide updates.
• Coordinate events like team meetings, contests, trainings, and orientations.
• Assist leadership with follow-ups, scheduling, and execution of business priorities.

Why Work With Yellowstone Local:

• 100% remote work setup with flexibility based on client needs
• Be part of a growing team that supports top-tier brands in the skilled trades
• Receive dedicated training and support from both Yellowstone Local and the client
• Unlock long-term growth opportunities and stability based on your performance

What's in it for you

• Pay: $6-$8 per hour (based on experience and qualifications)
• Schedule: Full-time position with some flexibility depending on business needs
• Culture: Grounded in values like grace, responsibility, and growth-you're not just a number here
• Impact: Be the force behind real employee growth and business transformation
• Growth: Work closely with leadership and gain exposure to business strategy, team building, and scaling operations

What We're Looking For

• Excellent communication and interpersonal skills, you know how to connect with people
• Detail-oriented and organized with strong follow-through
• Able to work independently while managing multiple projects
• Familiarity with the service industry (plumbing a plus, not required)
• Comfortable with spreadsheets, project tracking, and KPI dashboards
• Passion for personal development and helping others succeed
• Professionalism, emotional intelligence, and a growth mindset are must-haves

Hiring Expectations: Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Yellowstone Local is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.