Teller - New River Valley VA

Job Description

Job Description

First Bank and Trust is seeking a Teller  to work in the New River Valley Region (Christiansburg, Blacksburg, and Fairlawn, VA). The Tellers at First Bank and Trust are the primary contact for our customers. Tellers provide our customers with superior and quality customer service. These individuals promote the Bank’s products and services and provide customer referrals for new products and services daily.

  KEY RESPONSIBILITIES : 

• Greet and assist customers with exceptional customer service. 

• Assist customer with deposits, withdrawals, transfers, and other financial transactions. 
• Provide excellent customer service by addressing inquiries and resolving issues. 
• Maintain and balance a cash drawer accurately. 
• Promote bank products and services to meet customer needs. 
• Identify customer financial needs through active listening.
• Educate customers on digital banking tools and services. 
• Collaborate with team members to meet customer service and operational goals.
• Stay updated on banking regulations, product changes, and industry trends to provide accurate and up-to-date information to customers.
• Ensure compliance with all banking policies, procedures, and regulations.
• Respond to customer inquiries in person, over the phone, or via email.
• Ensuring compliance with all banking policies, procedures, and regulations.

QUALIFICATIONS : 

• High school diploma or equivalent.
• Associate's degree - Accounting, Business, Finance, Communications, and/or Marketing – preferred.
• Two years of previous cash handing or customer service experience. 
• Strong communications and interpersonal skills. 
• Attention to detail. 
• Basic computer proficiency and ability to learn banking software. 

BENEFITS FOR FULL-TIME EMPLOYEES:

• PTO Leave is 20 Days per year earned monthly.  
• First Bank and Trust recognizes 11 paid holidays, when the holidays occurs during the work week. 
• Medical, Dental and Vision Insurance coverage starts the 1st day of the month after hire date.  
• Employees are automatically enrolled in the bank's 401K/ESOP Plan.   
• First Bank and Trust provides basic life insurance coverage equal to two times an employees' base salary.
• First Bank and Trust provides long-term disability Insurance coverage. 
• Normal work week is Monday- Friday between 8:00- 6:00.

First Bank and Trust is an Equal Opportunity Employer                        EOE/AA/M/F/Disabled/Veteran